FI:PV203 IT Services Management - Course Information

PV203 IT Services Management

Extent and Intensity

2/0. 2 credit(s) (plus extra credits for completion). Recommended Type of Completion: zk (examination). Other types of completion: z (credit).

Teacher(s)

RNDr. Stanislav Michelfeit (lecturer), RNDr. Zdenko Staníček, Ph.D. (deputy)
RNDr. Zdenko Staníček, Ph.D. (lecturer)

Guaranteed by

prof. RNDr. Václav Matyáš, M.Sc., Ph.D.
Department of Computer Systems and Communications – Faculty of Informatics
Contact Person: RNDr. Zdenko Staníček, Ph.D.

Timetable

Mon 10:00–11:50 B007

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

• Applied Informatics (programme FI, B-AP)
• Applied Informatics (programme FI, N-AP)
• Informatics with another discipline (programme FI, B-BI)
• Informatics with another discipline (programme FI, B-FY)
• Informatics with another discipline (programme FI, B-GE)
• Informatics with another discipline (programme FI, B-GK)
• Informatics with another discipline (programme FI, B-CH)
• Informatics with another discipline (programme FI, B-IO)
• Informatics with another discipline (programme FI, B-MA)
• Informatics with another discipline (programme FI, B-SO)
• Informatics with another discipline (programme FI, B-TV)
• Informatics (programme FI, B-IN)
• Informatics (programme FI, M-IN)
• Informatics (programme FI, N-IN)
• Upper Secondary School Teacher Training in Informatics (programme FI, M-SS)
• Upper Secondary School Teacher Training in Informatics (programme FI, M-TV)
• Upper Secondary School Teacher Training in Informatics (programme FI, N-SS)

Course objectives

This subject shows the emergence of service science, a new multidisciplinary area of study, to address the challenge of becoming more systematic about innovating in services. The subject point out solutions and proccesses mainly used in area of IT services.

Syllabus

• Services science
• IS/IT outsourcing
• IDC model – overview
• Customer Support Center
• Server System Operations & Desktop Client Support
• Practical exercise – SSO/DCS v IBM GSDC
• Network Services Delivery
• Mainframe services
• Outsourcing Infrastructure Services, Customer Support Services
• Further development of IS/IT outsourcing services

Literature

• Internet

Assessment methods (in Czech)

Průběžná kontrola studia vyplňováním anketních lístků na přednáškách. Zkouška i zápočet jsou podmíněny vyplněnými anketními lístky z alespoň 10ti přednášek.

Language of instruction

Czech

Further Comments

Study Materials
The course is taught each semester.

• Enrolment Statistics (Spring 2007, recent)
  
• Permalink: https://is.muni.cz/course/fi/spring2007/PV203