PV214 Information Technology Infrastructure Library

Faculty of Informatics
Spring 2010
Extent and Intensity
2/0. 2 credit(s) (plus extra credits for completion). Type of Completion: zk (examination).
Teacher(s)
RNDr. Stanislav Michelfeit (lecturer), RNDr. Zdenko Staníček, Ph.D. (deputy)
Guaranteed by
prof. RNDr. Václav Matyáš, M.Sc., Ph.D.
Department of Computer Systems and Communications – Faculty of Informatics
Contact Person: RNDr. Zdenko Staníček, Ph.D.
Timetable
Mon 16:00–17:50 B410
Prerequisites
No pre-requisities are compulsory. It is recomended to have earned credits in SSME obligatory subjects.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
At the end of the course students should be able to: understand and explain the basics of Information Technology Infrastructure Library (ITIL) and discover the importance of a systematic approach to management.
Syllabus
  • Learn the basics of Information Technology Infrastructure Library (ITIL) and discover the importance of a systematic approach to management.
  • The ITIL contains a comprehensive description of the processes involved in managing IT infrastructures. It builds awareness of the best practice approach to IT service support and service delivery.
  • Understanding of the importance of an IT infrastructure and IT service for an organization, a process-like approach to business organization, the ITIL management framework, basic terms, and concepts of the work processes used to manage an IT infrastructure.
  • It is possible to take the ITIL Foundations Certification Exam upon course completion.
Literature
  • The ITIL Service Strategy Book. ISBN 0113310455
  • The ITIL Service Design Book. ISBN 0113310471
Teaching methods
lectures, class discussion, reading;
Assessment methods
Written and oral examination.
Language of instruction
English
Further Comments
Study Materials
The course is taught annually.
The course is also listed under the following terms Spring 2011, Autumn 2013, Autumn 2014, Autumn 2015, Autumn 2016, Autumn 2017, Autumn 2018, Autumn 2019, Autumn 2020, Autumn 2021, Autumn 2022, Autumn 2023, Autumn 2024.
  • Enrolment Statistics (Spring 2010, recent)
  • Permalink: https://is.muni.cz/course/fi/spring2010/PV214