09/2015 - 08/2019
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2017 - 2018
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2018 - 2019
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2019 - 2021
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2022 - 03/2023
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EDUCATION
Bachelor Of Laws
Ain Shams University ( Cairo, Egypt)
EXPERIENCE
Entertainment Speciallist
Sun Rise Royal Makadi Resort Hurghada, Egypt
Led efforts to conceive, develop and execute thematically aligned entertainment
programming.
Guest Relation Employee
Serenity Makadi Beach Hotel Hurghada , Egypt
Handled guest complaints and offered complimentary services to maintain high guest
satisfaction rates
Assistant Entertainment Manager
Jaz Hotel Group Hurghada, Egypt
Supervised and delegated tasks to a team of 15 people.
Worked with customers to understand needs and provide excellent service.
Handled customer complaints with empathy and composure.
Front Desk Associate
Marriott Courtyard Hotel Brno, Czech Republic
Answered calls, responded to emails, and spoke with clients face-to-face.
Accurately handled large amounts of money on the cash register.
Processed a range of documentation and entered information into databases.
SUMMARY
• Administrative functions, leading
teams and coordinating facility
services.
Smooth and efficient multitasker and
planner.
•Self-motivated, team player with
strong organizational and
interpersonal skills.
• Always looking to learn new skills,
take on extra responsibilities, and
grow professionally.
LANGUAGES
Arabic Native
English Proficient
Czech Intermediate
German
Intermediate
SKILLS
Microsoft Skills
Customer Needs Analysis
Quick learner Self Motivation
Lead Qualification
www.enhancv.com
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YOUSEF HEDIA
+420 771165722 YousefHedia949@gmail.com Website/Link
Novodvorská 5 , Brno , Czech Republic
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