MAGER AND PIPE'S PERFORMANCE ANALYSIS FLOWCHART FOR DETERMINING SOLUTIONS TO PERFORMANCE PROBLEMS
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Whose Performance Is Concerning You?
T
escn crep.
T
Descnbe Discrepant'
Worth Pursuing'
M s\
Expectations Clear"
Resourc es Adequate:'
Is Desired Performance Punishing'
Is Poor Perlormance Rewarding'
NO
Done j
Clarify Expectations
NO
Provide Resources
MS
Remove Punishment
YES
Remove Rewards
Are Performance Consequences Used Effectively'
NO
Provide/ Rearrange Consequences
Any Other Obstacles:'
Person tlas Potential Jo Change?
train
YES/
NO I SUKI
Used		US	Provide	
"^s^ Often'			feedback	
NO >Jr				
	Provide			
	Practice			
	1			
if
'I
YES
Simplify Task
YE?_ ItentOM Obstacles
Replace Person
c alt ulate		Selci 1		Draft		ImplenM-nt
Costs		Best	-+>	Action	>	and
		Solutionis]		Plan		Monitor
„  3 -
! 9
Done
n
a
Source: © 2012 Mager Associates, Inc. Adapted from Mager, R. F., & Pipe, P. (1997). Analyzing performance problems (3rd ed.).