12. Critical incidents in intercultural communication: how to become interculturally competent?


The last topic introduces some important suggestions that can help to make intercultural
communication more effective. The source 1 defines effective intercultural communication and
emphasises certain features of effective intercultural communication, such as mindfulness. In the
following source 2 you will learn about some useful skills that will enhance your communication
with strangers. The source 3 brings advice on how to improve communication between individualistic
and collectivistic cultures.