SOURCES OF INFORMATION FOR QUALITY MANAGEMENT



History of quality management:


http://www.asq.org/learn-about-quality/history-of-quality/overview/overview.html



ISO 9001:


http://www.quality-assurance-solutions.com/ISO-9001-Overview.html


http://www.quality-assurance-solutions.com/ISO-9001-definition.html

(it is neccessary to continue in text - clicking blue lines and reading further!!!!)


Total quality management:


http://bpir.com/total-quality-management-bpir.com/menu-id-71.html   (i tis neccessary to read next
pages!!!)


http://www.quality-assurance-solutions.com/TQM-History.html



http://www.quality-assurance-solutions.com/definition-of-TQM.html


http://www.quality-assurance-solutions.com/TQM-Model.html


http://www.quality-assurance-solutions.com/TQM-Methodology.html



Ishikawa diagram:


http://en.wikipedia.org/wiki/Ishikawa_diagram


Quality Function Deployment:


http://www.12manage.com/i_sq.html


FMEA:


http://en.wikipedia.org/wiki/Failure_mode_and_effects_analysis


POKA YOKE:


http://www.saferpak.com/poka_yoke.htm

click further to:
                    Poka-Yoke: A Misunderstood Concept
and

                       Four "Must See" Presentations

and
The Impact of Dr Shigeo Shingo on Modern Manufacturing Practices


SERVQUAL:


http://books.google.com/books?id=Rt96wAigg2oC&printsec=toc&dq=%22Parasuraman%22+%22Refinement+and+r
eassessment+of+the+SERVQUAL+scale%22+&lr=&hl=cs&source=gbs_summary_s&cad=0#PPA117,M1



Models of quality costs:


http://www.mcgill.ca/files/desautels/CoQModels-BestPractices.pdf



Task 1:


Use one of these methods: - Iskikawa digram or EFMEA - for concrete quality problem from your own
life.


Task 2:


Write an essay on one of these topics:


a) SERVQUAL


b) TQM


c) Quality costs


Essay should be of about 6 pages long and you are asked to use at least 5 information of sources.