Reporting a   Q Put the sentences in the body of the letter in the correct order.
problem
	Paul Gower Advertising	
20 September		
ATMOS Air-Conditioning Equipment 12 Yarmouth Gardens Stevenage SG2 5LK		
Dear Sirs,		
Although the surveyors have not produced their final report yet, they seemed positive that the fire was caused by a faulty component rather than by careless installation.		□
In our interest as well as in yours, we recommend that you have all indoor units in that series thoroughly inspected, starting with ours.		□
The fire spread quickly, causing extensive damage to one of our offices.		□
We are writing in connection with the Delux Cool & Heat-4000 air-conditioning system we purchased on 5 September and which was installed by one of your engineers two days later.	(a. .:               '" '	
We look forward to hearing from you.		□
We would also be grateful if you could supply a replacement unit as soon as possible.		□
Yesterday evening, one of the indoor units caught fire.		□
Yours faithfully,	■ ■	
Fred Edgerton	23 Alexandra Road Bournemouth BH47NB	
Q Use the following notes to write the reply from Atmos to the advertising agency.
• express sympathy
• many Delux Cool & Heat-4000 sold and installed over the past three years never a single complaint
• suggest operating instructions were not followed
• promise to deliver a replacement and send an engineer
• end on a positive note