I. WORD-BUILDING CHOOSE THE APPROPRIATE FORM DERIVED FROM THE EXPRESSION IN BRACKETS: Example: 1. When there was a BREAKDOWN, your service agents used to send an engineer at 48 hours´ NOTICE. (BREAK, NOTE) 2. Unfortunately we are ______________ with the ___________of your units.(SATISFY, PERFORM) 3. Some customers are professional_________________. (COMPLAIN) 4. The phone lines were _________________ and customers could not get through. (LOAD) 5. Many hubs also operate as _____________ points or gateways, where passengers flying in from another country can join the hub and spoke system. (ENTER) 6. It´s______________ , if you ____________ can, to avoid any major gateway, such as Los Angeles. (ADVISE, POSSIBLE) 7. What ____________ will you offer? (FACILITATE) 8. Too low a price can reduce the number of sales just as _______________________ as too high a price. (SIGNIFY) 9. A product is not just a ________________ of components.(COLLECT) 10. You can inform the press by issuing press _____________ .(RELEASE) 11. If you ________________ you are made to believe that sth is true when it is not. (MISLEAD) 12. Conspicuous ______________ now seems vulgar rather than chic.(CONSUME) 13. Unique Selling Proposition are features and benefits of the product which make it _______________ any of the competing products. (LIKE) 14. “_______________ “ do not participate in the meeting, they only make notes. (OBSERVE) 15. Robots may replace people in boring and _______________tasks.(REPEAT) 16. The technicians have to carry out ________________ on a daily basis. (MAINTAIN) 17. The expert refers to one area of _____________ which would be able to reduce noise in the cabin of aircraft to more ______________ levels. (APPLY, ACCEPT) 18. We need an automated _______________ line if we want to compete on the world market.(ASSEMBLE) 19. All our maintenance staff are tired and extremely_____________________. (WORK) 20. They should emphasize the large bonus payments for working ___________________ hours. (SOCIETY) 21. You need to modernize your ________________ equipment. (HANDLE) 22. A shorter working year is not ________________ only to retired people.(APPLY) 23. The company was considering whether this ____________________ should become a permanent feature. (ARRANGE) 24. They allowed 400-500 ______________ staff to take three months off.(EXIST) 25. People motivated only by money form a small but surprisingly __________________ part of the workforce.(DISRUPT) 26. She is very ________________ in person. (IMPRESS) 27. In negotiations additional _________________ may sometimes be required. (PERSUADE) 28. A ________________ model of what goes on in negotiations includes four stages. (SIMPLE) 29. The law of contract is usually __________________ in the courts. (FORCE) 30. Some negotiations may start with an _________________ session during which clients specify their needs. (EXPLORE) 31. Knowledge of the other party´s needs is used to develop strategies to exploit ___________________ rather than to seek a solution _____________________ to both sides. (WEAK, SATISFY) 32. These can include a need for friendship, goodwill, credibility and _____________________ .(RECOGNIZE) 33. There was a wrong _____________date on the package.(EXPIRE) 34. The territories covered by your sales force have been unchanged for ten years. A ______________ of boundaries might make the team more efficient.( REVISE) I. WORD-BUILDING – ANSWER KEY 1. When there was a breakdown, your service agents used to send an engineer at 48 hours´ notice. (BREAK, NOTE) 2. Unfortunately we are dissatisfied with the performance of your units. (SATISFY, PERFOM) 3. Some customers are professional complainers. (COMPLAIN) 4. The phone lines were overloaded and customers could not get through. (LOAD) 5. Many hubs also operate as entry points or gateways, where passengers flying in from another country can join the hub and spoke system. (ENTER) 6. It´s advisable, if you possibly can, to avoid any major gateway, such as Los Angeles. (ADVISE, POSSIBLE) 7. What facilities will you offer? (FACILITATE) 8. Too low a price can reduce the number of sales just as significantly as too high a price. (SIGNIFY) 9. A product is not just a collection of components.(COLLECT) 10. You can inform the press by issuing press releases. (RELEASE) 11. If you are misled you are made to believe that sth is true when it is not. (MISLEAD) 12. Conspicuous consumption now seems vulgar rather than chic.(CONSUME) 13. Unique Selling Proposition are features and benefits of the product which make it unlike any of the competing products. (LIKE) 14. “Observers“ do not participate in the meeting, they only make notes.(OBSERVE) 15. Robots may replace people in boring and repetitive tasks.(REPEAT) 16. The technicians have to carry out maitenance on a daily basis. (MAINTAIN) 17. The expert refers to one area of application which would be able to reduce noise in the cabin of aircraft to more acceptable levels. (APPLY, ACCEPT) 18. We need an automated assembly line if we want to compete on the world market.(ASSEMBLE) 19. All our maintenance staff are tired and extremely overworked. (WORK) 20. They should emphasize the large bonus payments for working unsocial hours. (SOCIETY) 21. You need to modernize your handling equipment. (HANDLE) 22. A shorter working year is not applicable only to retired people.(APPLY) 23. The company was considering whether this arrangement should become a permanent feature. (ARRANGE) 24. They allowed 400-500 existing staff to take three months off.(EXIST) 25. People motivated only by money form a small but surprisingly disruptive part of the workforce.(DISRUPT) 26. She is very impressive in person. (IMPRESS) 27. In negotiations additional persuasion may sometimes be required. (PERSUADE) 28. A simplified model of what goes on in negotiations includes four stages. (SIMPLE) 29. The law of contract is usually enforceable in the courts. (FORCE) 30. Some negotiations may start with an exploratory session during which clients specify their needs. (EXPLORE) 31. Knowledge of the other party´s needs is used to develop strategies to exploit weaknesses rather than to seek a solution satisfactory to both sides. (WEAK, SATISFY) 32. These can include a need for friendship, goodwill, credibility and recognition. (RECOGNIZE) 33. There was a wrong expiry date on the package. (EXPIRE) 34. The territories covered by your sales force have been unchanged for ten years. A revision of boundaries might make the team more efficient.( REVISE) II. VERBS IN CONTEXT CHOOSE THE MOST SUITABLE VERBS TO FILL THE GAPS: ESCAPE, SLIP, TAKE, MAKE, FALL BEHIND, CATCH UP ON 1. It may have _____________ you mind that you have promised an immediate improvement in your after-sales service. 2. Claims for damage can be __________ if the goods have been damaged, lost or interfered with in transit. 3. The software was improved and they started to ______________ the backlog. SEE OFF, ENFORCE, ABANDON, JUSTIFY, SIGNIFY, TAKE OVER 4. She ____________ at the station to say goodbye to him. 5. Each stage must add value to the product to ____________ the costs. 6. I ´ll ______________ from you if you need a break. LEAK, AROUSE, ATTRACT, RELEASE, MARK, SPOT 7. Good advertisement shoul ___________ interest in the product. 8. You competitor knows everything about your new product. You have to find out who in your department ___________ the information. 9. Don´t touch the drum, finger prints can __________ it permanently. OBSESS, SEDUCE, LIST, COME, RANK, INCLUDE, REMIT, MERGE 10. The private sector __________ with attracting young high-flyers. 11. When I reached the fifitieth job interview without success I decided to ______________job-hunting. 12. When the employess were asked to _________ in order 18 reasons for working where they did they ___________ “good pay“ third. CLIMB, CONFINE, TREAT, EXCLUDE, PROMOTE, RESPECT 13. Often women ______________ from high-flyers schemes because this is the age they are likely to have babies. 14. He managed to _____________ the promotion ladder more quickly than his colleagues. 15. You must ____________ this information in strict confidence. II. VERBS IN CONTEXT - ANSWER KEY CHOOSE THE MOST SUITABLE VERBS TO FILL THE GAPS: ESCAPE, SLIP, TAKE, MAKE, FALL BEHIND, CATCH UP ON 1. It may have slipped you mind that you have promised an immediate improvement in your after-sales service. 2. Claims for damage can be made if the goods have been damaged, lost or interfered with in transit. 3. The software was improved and they started to catch up on the backlog. SEE OFF, ENFORCE, ABANDON, JUSTIFY, SIGNIFY, TAKE OVER 4. She saw him off at the station to say goodbye to him. 5. Each stage must add value to the product to justify the costs. 6. I ´ll take over from you if you need a break. LEAK, AROUSE, ATTRACT, RELEASE, MARK, SPOT 7. Good advertisement shoul arouse interest in the product. 8. You competitor knows everything about your new product. You have to find out who in your department has leaked the information. 9. Don´t touch the drum, finger prints can mark it permanently. OBSESS, SEDUCE, LIST, COME, RANK, INCLUDE, REMIT, MERGE 10. The private sector is obsessed with attracting young high-flyers. 11. When I reached the fifitieth job interview without success I decided to abandon job-hunting. 12. When the employess were asked to list in order 18 reasons for working where they did they ranked “good pay“ third. CLIMB, CONFINE, TREAT, EXCLUDE, PROMOTE, RESPECT 13. Often women are excluded from high-flyers schemes because this is the age they are likely to have babies. 14. He managed to climb the promotion ladder more quickly than his colleagues. 15. You must treat this information in strict confidence.