Handout Unit 14 1. Career skills get the _______________ across ______________ good idea central __________________ _____________ the targets take ___________of sth under the ____________________ __________ the problem that’s an ______________ lot increase in____________________ 2. Dilemma and Decision - vocabulary ABSENTEEISM BUDGET CONDUCT A STUDY STAFF COSTS ASCERTAIN GOALS RECRUITMENT COURSE COME UP CHALLENGES HUMAN ISSUES SUFFER INCENTIVES LINE MANAGERS PROVIDE REASONS TRAINING PROBLEM ENJOY RELATIONSHIPS LONG-TERM RESOURCES ENHANCE SKILLS STRESS-RELATED RESULTS DEVELOP STRESS TAILOR-MADE TURNOVER SET WITH SOLUTIONS 3. Dilemma and Decision - Listening Joyce Moorhead agrees that training is an ____________________. She thinks that communication problems should ______________ as soon as they occur and that managers should _____________on the offered course. "And, as the ___________ will not be noticeable by the employees she would spend the _______________ on" "the stress management course or the _______________ course, which would serve as a ___________________." "In the long-term, _____________ should be offered, or gym and training facilities could __________________ " because it would ______________ a lot of stress 4. Linking words "1.       ________ it was raining, I didn't get wet." "2.       ________ my wife likes to travel abroad, I prefer to stay at home for my vacations." "3.       Jerry passed the exam first time, ________ I had to retake it three times." "4.       ________ Mei Li doesn't speak English, she can't go to university in Canada." "5.       I will be late today, ________ my car has broken down." "6.       I don't drink coffee, ________ it makes me nervous." "7.       Jun couldn't buy any Christmas presents, ________ he didn't have any money." "8.       Paula got the job, ________ she had no experience." 5. Linking words 1. Some apples are red. Others are green. (while) 2. Surfing is fun. It can be dangerous. (though) 3. The boat could not move. There was no wind. (since) 4. I took my umbrella. It was raining. (as) 5. Deer are cute. They eat all your flowers. (although) 6. We lost the match. We were the better team (despite) 7. She injured her foot. She managed to walk to the village. (although) 6. WB Listening 1. What do business schools agree on that makes a good leader? 2. In which place did the Centre of Creative Leadership rank in the Financial Times’ listing? 3. Where are Centre’s campuses located? 4. Name some companies which are the Centre’s clients. 5. Why do people close to the student fill out questionnaires about the student? 6. What happens in simulations? Handout Unit 15 Unit 15 Listening 1 MD: Our market share _______ _______ ____________ by ____ % every year over the past 5 years. I know I am partly to blame. I ___________ to see the need to ____________ ______ _________ ______________ in line with the competition. C: _________ you __________ any customer satisfaction ____________ recently? "MD: We have a policy of excellent _______________ ________________ in our stores, we aim to make" shopping a ______________ ______________ but it turns out that people prefer the _____________ _____________ and ____________ ________ in the hypermarket. C: Can you tell me what you think ________ __________ are now? MD: We are thinking of either ______________ out to the hypermarket or possibly trying to _______________ with them. We feel we need a consultant to advise us on the ___________ ___________ ___ ______ C: I have to do a ________ ___________ but my initial feeling is ____________ _______. Let’s look at the ___________ ___________ and possibly even ________ ____ prices My job is to turn what __________ ___ _____ a disadvantage on its _______ and make it an _________________. We may invest in a huge ___________________ ________________ to attract ___________________ back. It often ____________ ______ WB Unit 15 Listening 1. In 2004 Nokia found itself _________________________. Its market share fell to ________%. 2. The firm cut prices but that was only a _______________________. 3. It then set about _________________ the underlying causes. 4. Nokia’s woes had two main causes - ______________________ products failing to address consumers’s ________________ for camera phones and highlighted Nokia’s loss of leadership and the company’s _____________________ to produce customised versions. 5. Of the seven new handsets four were ___________________ and two were __________________ "6. Nokia dumped the ""not-invented-here"" _________________ and became a fast ___________________." 7. This follows the ______________________ in April of a new line of __________________ handsets. 8. Nokia has also changed its tune on ______________________. "9. Having traditionally been reluctant to __________________ manufacturing, Nokia has started to use ODMs." "10. The firm has become more ___________________, more ___________________." "11. Having _________________ in the last three months of 2004, Nokia had a weaker first quarter this year." 12. Nokia is said to have ________ a deal to buy __________ CDMA handsets for resale under its own ______ 13. It would be an admission that Nokia’s own CDMA products are not _______________________ 14. It is clear that Nokia has changed _____________________________. It has even licensed email and ___________________________ protocols from Microsoft. 15. Nokia is so determined to ____________________ it would seem that nothing is sacred.