IB pp107-108 - KEY



CAREER SKILLS, p. 107

1. c, f, h

2. b,d, g

3. a, e


LISTENING, p. 107


Source of conflict


Dialogue 1: not reducing prices enough

D2: introduction of electronic sales tracking

D3: giving subordinates too much work


Strategy used

D1: Lewis: dictate, Georgia: accomodate

D2: Steve: accomodate, Martin: accomodate

D3: Greg: accomodate, Marta: minimise