15 April 2013 TASK 1: Complete the gaps. Put the verbs into the correct form. There are 3 extra verbs you will not use. DISPATCH NOTE RECKON PRIORITISE ENCLOSE ENSURE REINFORCE PROCESS RECALL TRANSMIT PRETEND 1. I'm not going to _______________ we achieved a lot. 2. The company _______________ 6.5 million of its tyres in March 2012. 3. They have signed a four billion euro contract _______________ nuclear waste. 4. Our new system _______________ that everyone gets paid on time. 5. Please find _______________ a cheque for £300. 6. The speed at which data _______________ over mobile phone networks has increased dramatically. 7. Goods _______________ within 24 hours of your order reaching us. 8. Analysts _______________ their profits have fallen by around 10%. TASK 2: Complete the correct preposition. 1. A seminar on coping _______stress in the workplace will be held next week. 2. This is the firm that specializes _______charter flights. 3. There is no suggestion that the company was _______fault for the accident. 4. Food prices have risen by an average _______ about 5%. 5. Contact me _______my mobile from 9am onwards. 6. He said he'd be here by 10.00 _______the latest. 7. New controls come _______effect next month. 8. Colleges responded swiftly _______the demand for new courses. 9. Our teenagers spend hours _______the phone every day. 10. She leaves _______work at 7.30 every morning. TASK 3: (= homework of 8 April) Unit 13 - Communication: review questions 1) What is infoglut? a) not enough information b) a flood of information c) a form of passing on information 2) When sending additional documents with an e-mail, which phrase is correct? a) Please find attached. b) Please find enclosed. c) Please find inside. 3) Which sentence has the same meaning as I'll text you later? a) I'll send you a fax. b) I'll send you an SMS. c) I'll write you a letter. 4) What does prioritise mean? a) to put tasks in order of importance b) only deal with important tasks c) give the most important tasks to others 5) Sending letters by post is often referred to as … a) P-mail b) snail mail c) slow mail 6) As a form of communication, many people see e-mail as being … than a phone call. a) more personal b) less direct c) less intrusive 7) Could you please … as soon as possible? a) call me back b) ring up me c) phone to me 8) The subject line in an e-mail … a) tells you the content of the message. b) begins with 'Dear...'. c) ends the e-mail. 9) Which of the following defines correspondence? a) talking to people on the phone b) answering enquiries from customers c) sending and answering letters, faxes and e-mails 10) What is messaging meltdown? a) communicating using only one form, e.g. telephone b) making a phone call to warn about an e-mail to announce a fax c) prioritising and sorting your messages TASK 4: True or false? If false, explain why. 1. vital = full of energy and life. Another meaning is “very important, necessary, or essential”. T/F 2. to put too great a demand on an electrical system, a computer, etc., causing it to fail = to overload T/F 3. to become involved in a situation in a way that is welcome to other people = to intrude T/F 4. worker with low pay, usually a female worker, e.g. a secretary = a white-collar worker T/F 5. conversation or reports about other people's private lives that might be flattering and kind = a gossip T/F 6. plan or method to be used for achieving a specific goal = course of action T/F TASK 5: Reported speech – examples + exercises