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Lecturer:     doc. PhDr. Martina Rašticová, Ph.D.

Term:          14. 3. 2014

 

Part I    Presentation skills

• —form and content of presentation

• presentation and feedback

Part II   Assertiveness

• —assertive, aggressive, passive behaviour

• assertive technique

• training

Part III    Communication types - interpersonal behaviour

 

Presentation:

Lecture 1_28.2.14

 

Further reading:

GARNER, Eric.Assertiveness: Re-claim your assertive birthright. Eric Garner & bookboon.com, 2012. 50 p. MTD training. ISBN 978-87-7681-964-4.

E-book III Assertiveness

Dealing with Conflict and Complaints. MTD training. MTD Training & bookboon.com, 2012. 50 p. ISBN 978-87-7681-687-2.

E-book IV Dealing with conflict and complaints