Communication and Managerial Skills Training

Program of the course

Course objectives

The objective of the course is to provide you with basic knowledge of effective communication in management and, by using training methods, to develop your communication and managerial skills necessary for managing co-workers and negotiating with partners outside an organization.

Teaching methods

As the objective of the course is developing communication and managerial skills, teaching is based on a combination of lecturing and practical exercise. The following teaching methods are used in the course:

lectures aimed to provide basic theoretical knowledge needed for communication and managerial skills development;
training skills with the help of model situations (according to tutorial);
individual exercises focused on developing abilities to apply theoretical knowledge in practice;
individual learning aimed to deepen knowledge gained in lectures.

Introductory teaching blocks are focused on basic as well as specific communication skills (effective verbal communication, asking questions, active listening, etc.). Following teaching blocks are devoted to the development of chosen managerial skills (presentation skills, negotiating, etc.). Developing these complex skills is impossible without mastering basic skills.

Reading related literature is not enough for developing a skill. If a person knows what to do in typical communication situations, it doesn’t imply that he/she is able to act accordingly. Therefore it is important to have practical training for a specific situation or at least getting a mediated experience of participation in one. That’s why participation in exercise sessions is so important.

Literature

MOORE, Harvill Lori. Business Communication: Achieving Results. Lori Harvill Moore & bookboon.com, 2013. 60 p. ISBN 978-87-403-0433-6.

E-book I - Business Communication

Effective Communication Skills. MTD training. MTD Training & bookboon.com, 2012. 55 p. ISBN 978-87-7681-598-1.

E-book II Effective Communication Skills

GARNER, Eric.Assertiveness: Re-claim your assertive birthright. Eric Garner & bookboon.com, 2012. 50 p. MTD training. ISBN 978-87-7681-964-4.

E-book III Assertiveness

Dealing with Conflict and Complaints. MTD training. MTD Training & bookboon.com, 2012. 50 p. ISBN 978-87-7681-687-2.

E-book IV Dealing with conflict and complaints

Further literature is mentioned in information for individual teaching blocks.

Study materials are uploaded for individual teaching blocks.

Requirements

attendance at seminars (90%)
elaboration of an assigned topic and its presentation at the seminar
a knowledge test (minimum level of knowledge 60%)

Written test

The course will be finished by writing a test. The test will be partially devoted to quantity and quality of gained theoretical knowledge, but largely (due to course specifics) will be focused on assessing practical communication skills (via practical examples, correcting wrong statements, etc.)

Assessment criteria: