Lecturer:     doc. PhDr. Martina Rašticová, Ph.D.

Term:          28. 2. 2014

 

Part I    Communication process, basic communication skills

• —verbal and non-verbal communication

• —principles of effective communication (context, active listening, feed-back etc

• —communication problems

• —communication mistakes

• —time management in communication and presentation

• —presentation skills

Part II   Presentation skills  

 

Presentation: 

Lecture 1_28.2.14

 

Study materials:

Communication Process. Effective Verbal Communication

Basic Communication Skills

Questioning Techniques: Asking Questions Effectively (video and article) http://www.mindtools.com/pages/article/newTMC_88.htm 

 

Further readings: 

MOORE, Harvill Lori. Business Communication: Achieving Results. Lori Harvill Moore & bookboon.com, 2013. 60 p. ISBN 978-87-403-0433-6.

E-book I - Business Communication

Effective Communication Skills. MTD training. MTD Training & bookboon.com, 2012. 55 p. ISBN 978-87-7681-598-1.

E-book II Effective Communication Skills