MPV_COMA
Communication
and Managerial
Skills Training
Introductory seminar
Ing. Daria Kuchařová
Content
 Introduction to the course
 Basics of communication process
(training)
I. Course objectives
 Course objectives
 to provide you with basic knowledge of
effective communication in management
and, by using training methods, to
develop your communication and
managerial skills
I. Course requirements
1. Attendance at seminars (85%)
 (Maximum - missing two seminars)
I. Course requirements
2. Elaboration of an assigned topic and its
presentation at the seminar
 results of the thesis,
 student’s own topic (within the scope of the
studied field), the aim of the presentation
being either to convey information or to
persuade (it is necessary to choose one of
the aims).
I. Course requirements
3. Test (minimum level of knowledge 60%)
 theoretical knowledge
 assessing practical communication skills (via
practical examples, correcting wrong
statements, etc.)
 Assessment criteria:
 quantity and quality of theoretical knowledge,
understanding the theory
 ability to apply gained knowledge
 extent of the development of relevant skills
Lecture/seminar Date Day Time Room
Entrance seminar 19.2 Thursday 12:50-14.30 P312
Lectures 20.2 Friday 9:20-12:45 P104
6.3 Friday 9:20-12:45 P104
27.3 Friday 9:20-12:45 P104
Seminar group 1 27.2 Friday 9:20-12:45 S308
13.3 Friday 9:20-12:45 S308
20.3 Friday 9:20-12:45 S308
3.4 Friday 9:20-12:45 S308
10.4 Friday 9:20-12:45 S308
17.4 Friday 9:20-12:45 S308
Seminar group 2 26.2 Thursday 12:50-16:15 S307
12.3 Thursday 12:50-16:15 S307
19.3 Thursday 12:50-16:15 S307
2.4 Thursday 12:50-16:15 S307
16.4 Thursday 12:50-16:15 S307
30.4 Thursday 12:50-16:15 S307
I. Study materials
 Materials provided on lectures
(presentations)
 Seminars (presentations and exercises)
 Learning texts:
 Communication process. Effective verbal
communication
 Basic communication skills
I. Literature
 Communication skills for managers. Edited by Janis Fisher Chan. 5th ed. [Saranac
Lake, N.Y. ]: American Management Association, 2002. xix, 149 p. ISBN 9780761215127.
 Business communication. Edited by Rajeesh Viswanathan. 1st ed. Mumbai [India]:
Himalaya Pub. House, 2010. 388 p. ISBN 9788184885293.
 Interpersonal skills. Edited by Bob Wright. New updated ed. Keswick [England]: M&K
Update, 2007. x, 62 p. ISBN 9781907830372.
 O'BRIEN, Paddy. Positive management :assertiveness for managers. 1st ed. London:
Nicholas Brealey, 1992. ix, 170 s. ISBN 9781857880083.
 Successful negotiation effective "win-win" strategies and tactics. Edited by Robert B.
Maddux. 3rd ed. Menlo Park, Calif.: Crisp, 1995. ii, 74 p. ISBN 1560523484.
 Recruiting, interviewing, selecting & orienting new employees. Edited by Diane Arthur.
4th ed. New York: AMACOM, 2006. xii, 354 p. ISBN 0814408613.
 Effective performance appraisals. Edited by Robert B. Maddux. 4th ed. Menlo Park,
Calif.: Crisp Publications, 2000. viii, 78 p. ISBN 1560525045.
I. Further readings in pdf
 E-book_I_Effective-Communication-Skills
 E-book_II_Business-Communication
 E-book_III_Assertiveness
 E-book_IV_Dealing_with_conflict_
and_complaints
II. Basics of communication
process (training)