MPV_COMA
Communication
and Managerial
Skills Training
Seminar 4
Ing. Daria Kuchařová
Content
I. Asking questions
II. Argumentation
III. Negotiation
I. Asking questions exercise
 Closed questions vs. Open questions
 Which are easier?
 Which are more effective to gain
information?
II. Argumentation exercise
 Choice of arguments,
 Formulation of arguments,
 Structure of the argumentation.
II. Argumentation exercise
 Important
 Based on facts
 Credible, trustworthy
 Clear, understandable
 Unambiguous
 To the point
 Logical
 Concrete
 Flexible
 Genuine, innovative
III. Negotiation
 Team exercise
 What does the exercise teaches us?
 What were the aims of the teams?
Thank you for attention!