MPV_COMA
Communication
and Managerial
Skills Training
Seminar 5
Ing. Daria Kuchařová
Content
 Feedback at workplace
 Performance appraisal
Negative feedback in the
workplace
 https://www.youtube.com/watch?v=1AtT
8a1EJ6k
How to give negative
feedback in the workplace
 Get your emotions under control
 Find a private place
 Consider timing
 Focus on the actions, not the person
 Be direct
 Describe specific behaviours
 Stop talking and seek confirmation
 Reaffirm your faith in the person
 Define positive steps, provide possible solutions and
be goal orientated
 Document the feedback for future
Negative feedback in the
workplace
 Employee termination scenario
Performance appraisal
 Role play “Underperforming young
graduate” (Cox and Dufault, 1996)
Performance appraisal
 Fixing performance problems
 https://www.youtube.com/watch?v=OlXJ
7xRU4K4
Performance appraisal
 Fixing performance problems:
 Clarify
 Explain
 Discuss
 Agree
 Review
Performance appraisal
 Role play “Eager but having behavioral
problem”(Cox and Dufault, 1996)
Performance appraisal
 Employee development
 https://www.youtube.com/watch?v=ym7
t33WPb9s
Performance appraisal
 Employee development
 Aspirational
 Interests
 Measurable
Performance appraisal
 Role play “Development needs analysis”
(Cox and Dufault, 1996)
Thank you for attention!