text_TITL pruh_TITL N:\work\projekty\šablony\sablony\logoC.wmf Introduction. Requirements,Communication processes Jan Řezáč 22/02/2016 www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi Today nIntroduction n nCourse requirements n nYour input n nBonus topic: The Humble Inquiry MPV_COMA Communication and Managerial Skills Training www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi What will you study here? nCommunication processes nBasic communication skills nAssertiveness and its significance nEffective presentation nPersonality communication types nNegotiating n nPractice > Listening MPV_COMA Communication and Managerial Skills Training www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi Contacts nRegarding seminars (attendance, tasks), please contact ms Kucharova n nRegarding lectures (theory, topics), please write me: 216776@mail.muni.cz n nFor official matters, we prefer email. My contact hours are the Mondays right after we have lectures. n nLecture ends at 17:50 MPV_COMA Communication and Managerial Skills Training www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi Course requirements nLectures are NOT mandatory n nSeminars ARE mandatory. There is one absence allowed. n nShort presentation at one of the seminars n nFinal test (probably last week of the course) n n MPV_COMA Communication and Managerial Skills Training www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi Basic theory nImportant is both How and What we communicate n nWe will discuss both verbal and non-verbal communication n nCommunication is not only transfer of knowledge, but a social interaction n MPV_COMA Communication and Managerial Skills Training www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi Structure of an Interaction nIntention of the speaker n nHow speaker understands what she is saying n nContent of the interaction n nHow listener understands what was said n nImpact on the listener n MPV_COMA Communication and Managerial Skills Training www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi First activity nYour task – to tell an example of nYour efficient communication, nOr a misscomunication n n90-120 seconds n nYou do not want to describe, you want to impress your audience. n n n n MPV_COMA Communication and Managerial Skills Training www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi The Humble Inquiry I. nHumble (humility) - the quality of having a modest or low view of one's importance. n nInquiry – Seeking or request for truth, information or knowledge n nHumble Inquiry is asking questions to which you do not already know the answer, of building a relationship based on curiosity and interest in the other person. MPV_COMA Communication and Managerial Skills Training www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi The Humble Inquiry II. nThe issue: We value task accomplishment over relationship building. n nConsequence: Upward communication is faulty. Subordinates know lots of things that would make the place work better or safer that they for various reasons withhold. n nWe fail to notice how often even our questions are just another form of telling—rhetorical or just testing whether what we think is right. n n MPV_COMA Communication and Managerial Skills Training www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi The Humble Inquiry III.: Are your questions good questions? nhonest, nopen, nvulnerable, ncuriosity-driven MPV_COMA Communication and Managerial Skills Training nleading, nrhetorical, nembarrassing, nstatements in the form of questions qTelling puts the other person down. It implies that the other person does not already know what we are telling and that the other person ought to know it. www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi The Humble Inquiry practice: nIdentify a (business) problem on which to focus n nTake 2 minutes to write down a problem you own. It should be a condition you are comfortable talking about candidly in a small group here. n nIf it is a complex problem, for the purposes of this practice session, consider scaling down your focus to one portion of the problem. n n MPV_COMA Communication and Managerial Skills Training www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi The Humble Inquiry practice nProblem Owner --> Uses questions asked to begin to better grasp the Situation. nQuestioner -->Practices Inquiry only to support the Problem Owner with grasping the Situation. n n5 minutes: Problem Owner briefly describes the problem / condition for which s/he has responsibility to improve. n7 minutes: Questioner Practices Inquiry – asking questions only n MPV_COMA Communication and Managerial Skills Training www.econ.muni.cz pruh+znak_ESF_13_gray4+bily_RGB pruh+znak_ESF_13_gray4+bily_RGB text_zahlavi Your input nQuestions about this lesson. n nSuggestions for next lessons. MPV_COMA Communication and Managerial Skills Training text_TITL pruh_TITL N:\work\projekty\šablony\sablony\logoC.wmf Thank you for your attention http://www.mobileapples.com/Assets/Content/Screensavers/Bye%20Bye.gif MPV_COMA Communication and Managerial Skills Training