M§ nm y§§}K Kffi &fT fi-§ & H fr,ffi nfŤ itrA3 jl{L:Jl bi; rpAíVll\4ATi/lKA T§KC"l- l-..lABh{Kt4 CťlTyA1_1t4,q Bblpa)fi€Hne q€negutx otnoureHtlů PenytaquR xax qacTb nHoecTíquorrroň npHBneKaŤenbHoCTlt KoMnaHr]l íloagpaanexue Kí!r€HŤoB í napTHěpoB (Doprnnpoeanue !,tMnAx(a 6l K"*o"ol Tpn KnxrqeBbtx KoMnoHeHTa Artf, Qopnnnpoeaxran nonoxraTenbHoro nMHAxa xorvrna xun ? ílpov nraňre MHeHuR pa3H blx cneqt|a'lnCToB 1,1 BblcKaxllTe csoě. Banenmuna (cexmop dusneca - odpazoeamenauote ycnyeu): fl ,qynnarc, qro acéHaqhHaeTcff c KaqecTBa caMoro ToBapa, 3aTeM cfleAyeT yMeHne ero npenoAHecTn cBoeMy KfiheHTy: 3To ynaKoBKa, arrvrocQepa MecTa npoAaxrí, caM npouecc npogaxyt. 14 rperue $opvrn posan ne o6qecrBeHHoro MHeH nfl qepe3 cpeAcTBa rýaccoaovl nrrSoprrnaqrarzr. llpuna (cexmop dueueca - MalauHocmpoeHue): Ot t ptrneu H ut řl ct unb, peKnaMa, o6uleH me yl B3a nMoAetžcrene c KnileHTaMn. §uumpuú (cexmop dusneca - uuSopnal|uoHHble mexnonozuu): Onpmennutú eusyanaauřl ctnnb, gpyxeno6Hoe o6qenue c KnneHTaMýt il BHnoflHeHne AoroBopěgrrocretž w o6eulaanú B cpoK. Caemnana (cexmop duzneca - nonuapa$uaecxue ycnyau): On gaHcoeafl nopff Aoq HocTb, BHnMaTen bHoe (uareprrrHcxoe) oTHouJeHne K 3aKa3qLíKaM, yHnBepcanbHocTb (wnpoxwřl cneKTp) npeAocTa Bnfl eMblx ycny r. 6lnRr""AuTe npnMepbl Komna nnýt uspa3Hblx orpacneů 6n3xeca, KoTopble, KaK BaM KaxeTcfl, o6na4anr nonoxilTenbHblM l,lMlíAxeM Ha pblHKe eaureň cTpaHbl. O 6p az e q: 1-1 por ssogcTBo n po.qyKTo B n ilTa H yln - N est I e. AeroMo6nnu - 6ulrosaR TexHnKa Cna4ocrn - f*t t ,íEl Kaxne xapaKTepucTllKt{ ,Tlnx MapoK nomorapr nrn Qopr,nupoBaTb nofi oxnTenoxulň nnangx? KaqecTBo npop.yKJ.]nn, HaAexHocTb, BKyc, peKnaMa, BHmMaHile K AeTanflM, cepBnc, Fa pa HTylF, Bblco Koe KaqecTBo o6cnyxn aa nna, gvzaňn KaK MoxHo cKopee - as Soon aS possible yMeTb pa6oraru B KonneKTnBe - to be able to work in a tearn npnHilMaTb Bo BHnMaHne - to take into account no3ApaBnfl Tulno:4paar t (xoeo? c ueu?) * to congratuiate npa3AH]4K14 - ltol idays Qnnancoean nopflAot{HocTb financial integrity ycnneH]4e - strengthening, reinforcement 1. flenoaoň KocTKrM - 2. Heo6xo4l4Mo KaK MoxHo cKopee 3. KounaHnn exerogHo no3ApaBrf€T 4. fl nqnutň nMilAx coTpyflHilKa 3aBucní, B ToM qilcne, 5. Bnnrnanne K AeTaIRM cTano 3anoroM ycnexa 6. (DuxaxcoBaf, nopf,AoqxocTb a) or ero yMeH!!í pa6oratu e KoíneKTilBe. 6) csonx KflreHToB n naprnépos c Poxgecreou. e) aro o6REarenunafl qacTb nenoBoro 3TrKeTa. r) o4na n3 rnaBHblx cocTaBnfltou{t4x. R) nonoxnrenbHoro rtMl4Axa KoMnaHnil. e) sanycrnrb peKnaMHyo KaMnaHnto Ha TeneBnAeHuyl. x) tuHornx blx KoMnaHnr. @ n 12.1. Cnyrrraňre npaeunbHoe npon3nouleHue (noB. ílosropnňre Bcrlyx. 9uraňre Bcrlyx. tsHnMaTenbHoe oTHoueHue (x xouy? x ueuy?) - attentive attitude AenoBble clfl3l^ - business connections cBfl3n c o6ulecraeHHocTblo - pubiic relations AenoBafl oAexAa - business clothes Aenoeoň KocTloM - business suit n pon3Boíqilrs/n ponasecTýt xopouJee BneqaTneHne - to make a good impression Soprvrvrpoeanne o6qecrBeHHoro MHeHnfl - formation of public opinion 6) Co.ra"bTe npegnoxeH]|í ns $parrneHToB B nesoň n npaeoú KonoHKax. @ OO""aHl{Te 3Haqexne GnoB n aupaxennň. O6paseq:,[enoeule cBff3l4 - cBR3ý1, KoTopble MoxHo ncnonb3oBaTb Afln 6nsnec- qeneň. 11oa4paeneHNe -,.,....... lenoaan oAexAa O6qecreenHoe MHeHne @Vnorp"6nnR rrogute cnoBa, GoGTaBbTe nnTb npegnoxerltň. Bulpaxenue qeneBblx orxoruexnň Ta6nuqa 20 6l flononHuTe npegnoxeHuf,. Ynorpe6nre npeAnorn; Onn, e qenf,L c I4eIbKr,3d. 1. .,,"....,.....,.. . ynyquJeHrF KaqecTBa o6cnyxneaHnfl KoMnaHilfl npoBena ilccne5oBaHne B cBol4X Mara3nHaX. 2. Eri xyxrro BepHyTbcF e oQrac .....,.. AoKyMeHTaMn. 3. Apxeonorn eAyT a Ernnet ,...,,." naňrn cnepblApeBHnx qnennulalluú. 4. Mora acckícTeHT noexan Ha BHcTaBKy....,".....,,............,...., o6pasqaMn npoAyKl-1l4l/l. 5....,.,..,.,....,,, ycKopl4Tb npoqecc paccMoTpeHnfl AoKyMeHToB oHt4 noexanil B Ml4Hl4cTepcTBo. 6. ,..."......,.,."....,.,,.,.. coTpyAH14KoB 3aKa3ann Srapnnerrnyo AenoByto oAexgy, 7. ....,......,...,....,,...".. ycl4flenrrn 6penpa opraHn3oBana peKnaMHyo KaMnaHfib. 8.,[rrrperropy npon3BolqcTBa HyxHo exaTb "..,...,,.. HoBblM o§opygoaaHlleM. Tadnuua 21 61 3"*o"*}rTe n pepnoxe'uf, , Bbl pa3uTe qeneBble oTHoueHlifl . an Bulpaxexue qeneBblx oTHoureHuú a npocrom npegnoxeH}rll Cpegcraa BbtpaxeHufi qeneBblx oTrouexnů ílpnrnepul pJlA (xoeo? qeao? + Genitive) flnn nonyveHrff 3Toro 3aKa3a norpe6osanocb MHoro ycnnnh. flnn QoprvrvrpoBaHilR o6qecrseHHoro MHeHHfl oHn npwlnexapr PR- areHTcTBo. B qe,lf,x (qeeo? Genitive) Hoqup B qeflf,x 6eEonacnocrn s o$nce Aexypl4T oxpaHa. c qenblo + rxQ. / Feao? + Genitive) Onu npra6uwn aVltannto € qenbK, noAnncaTb fioroBop o Qpanvaňsnnre, OHn npra6o nw aVltanwo G qenbx, nopnncaHyíf AoroBopa o Qpanvaňsnnre. rnaroíbt AB]ixeHnR + 3a (qeu? + lnstrumental) rnaro,tbl |qBylxeHr/tfl + ilH0. Cnoprcmenbl eAyT Ha copeBHoBaHile sa no6eAolř. MeHe4xep npnurěn a xa6rHer 3a AoroBopoM. OHa npnexana e 6onuutori ropo4 ncKaTb pa6ory. Kax4olřr rog 3O-ro gexa6pn oHu eAyT no3ApaBnfiTb KflneHToB c Hosotr\n roAoM. Butpaxenne qeneBblx oTHouenuň s cnoxHoM npe4lroxeHull Cpegcrea BblpaxeHrnR r{eneBblx ornoutennli ílpnrnepu (Ann toro) qro6uI + rnHQ. (c renn) qro6ul + rarrS. Menegxep Tu{aTenbHo roToBilncf, K BcTpeqe/ qto6u npon3BecT}l xopouee BneqaTneHue. |-lepeg scrpevela oH HaAeBan oqKn, Anf, roro qroGul BblrníAeTb yMHee. Oua npnrnac!4na nx c TeM, qro6cl coo6ulraru HenpnflTHylo HoBocTb, (nnn roro} qro6cl + rnaFon B npoul. Bp. c rerrir qro6bl + rnaron B npouJ. Bp. flnn roro qro6ut Bac noHilManil, BaM HyxHo pa6oraru Hag npon3HoueHileM, flpo4aeLlur o$opnnrrrnra BnTpwHy Mara3mHa no-HoBoMy, c reu qto6ul KnneHTbl o6paulanra BHrMaHne Ha hx HoBl4HK14. [,AJ tlpoqnraňre cTaTbK, !l oTBeTbTe Ha Bonpo(bl. B otgerax ynorpe6nnňre BblAeneHHble CnoBa. 1. Kax a saueň KoMnaHilyl oTHocffTcÉ x SoprunpoBaHilto ur,angxa? 2. Kax Bbt ct{ilTaeTe, KaKne ýí3nepeqilcneHHblx npilqilH MoryT noBnnffTb Ha oTcyTcTBrle cnn bHoro nonoxnTefl b H oro nMilfqxa xomna H n n ? a) pyxoaogciso ro^nnaxil fi HeEooLleH il BaeT BaxHocTl4 qeneHa n pa BneH Horo nocTpoeHilff 14Ml4Axa KoMnaHnil; 6) xe4ocrarou Hoe QnnaHcilpoBa H ne pexnannnoň AerTenbHocTl4 KoMnaHn n; e) HegocraroK Ha pHHKe areHTcTB, npo$eccr,roHanbHo 3aH]4Matoqrxcn KopnopaTnBHbl M ylMl4AxeM. PEnyTAul/fl KAK LlAcTb 7l H BEcTl/ul/oH Ho14 n Pfi Bn EKATEn bHocTl/ KoMnAH 7t l/ Kaxrnn 6yger Baue BneqaTneH]|e o KomnaH![B, rge ceKpeTapb Ha pecenltleHe urHopl4pyeT Baue npncyrcrane? 3axorure nil Bbl nocne 9Toro coTpygHLiqaTb c gaHnoti xounanueň? Bu noxn4an n xorga-H n6ygb l4HTepHer-ca tiru HyxHblx opran nraqm tIl, orKa3blBaffcb oT t4x ycnyr n3-3a xaoTfiqHoro pacnonoxeunn nHQopMaqvn |Ánn 6pocxoro guzaúaa? Bcě sro npilMepbl xonnnannli, B KoTopblx He se4ěrcn qeneHanpaBneHHaR pa6ora no nocTpoeHro ilMl4Axa. MexgyreM ilMklgx Bcerfla coqnanuno o6ycnoBneH t,, aKTnBHo sosgeňcreyer na o6qecTBeHHoe MHeHhe, Kopnoparnexulň nMll4x - aro nexrřt o6pal KoMnaHnyt, To, KaK npeAcTaB.nff toT ce6e eé o6ulecraenHocTb, naprněpu, KoHKypeHTbl, rocygapcTBeHHble cTpyKTypbl L1 caMýícoTpyAHl4Kt4 opraHlÁ3a1wvl. Ox guQ$epeHqnpyeT KoMnaHltxl xa Qoxe4pyrnx, AeMoHcTp[pyeT eě ornnqnreflbHble KaLlecTBa, nogvěpxneaeT AocTotllHcTBa. Croumocru npeAnpilílTl4n t4 coBoKynHaR cTol4MocTb ero nMyqecTBa Bcerfla pa3nnqHur. 3ry pa3Hnqy oTpaxaeT AenoBaF penyTaqnf Qupvtst, KoTopaF cTpot4TcF Ha ocHoBe uMilAxa opraHil3aqnn. Ecrs nemano npilMepoB npogax poccnřact noqTn sa 13 nnnpg AonnapoB C[UA, qro B qeTupe pa:a 6onsue 6anaHcosořl cTol4MocTyt arori $rapnnut (ncroqnux - www.aup.ru). 3ro roBopl4T o nonoxilrenuuoti genosoti penyTaq}ín KoMnaHrr n o ToM, qTo, noMrMo MaTepnanbHblx aKTilBoB il naccnBoB, KoMnaHnfl nMeeT HeKne HeMaTepnanbHble Qa xroput, o n pe4enfl lor4ne eéo6ulyro cTot4 MocTb. locrnxexne nofioxýtTenbHoro KopnopaTilBHoro nMnAxa - ocHoBHafl qenb KopnopaTilBHoro ynpaBneHýífl. llpo$eccr,roHanbHo aucrpoennsItZ llMllAx - 9To ocHoBa, Ha KoTopotir $oprvrrrrpyeTcfi AenoBaff penyTaqiln. KopnoparneHuň nmrgx NMeeT pnA ocHoBHblx xapaKTepvcTÁR: - qeneBaff ayryvlTopvn (Ha xoro paccqnTaH yrrrnragx); - csolžcraa KoMnaHnn n 3HaqeHnR nx oLleHoK; - BpeMfl cyqecTBoBaHnfl nMnAXa; - ycroňuunocTb ]|Ml{Axa; - ypoBeH b n03ilTt4BHoctn/ ueratuaHocT}l; - 3aTpaTbl Ha Co3AaHl|e u noAAepxaHne uMunxa. lÁuugx Qopnnrapyercn cneqilaflwcíaun npn noMol4yí KnaccuqecKhx MapKeTnHroBblx KoMMyHnKaqntl: pexnamut, PR, lzlntepHeTa n r.p. Kaxgoe h3 9Tl4x Cnoaa n cnoBocoqeTaH]|R il3 TeKcTa: BneL]aTneHne o KoMnaHnil }íltů;Jt4!,i, KcT*pble B$3bl Ba 8T Kůfilfi*H?lfi coqfianbHo o6ycnoanex s*cia!iy conditicned KopnopaTnBnuň unnrgx n6pa: K*M n a H 11 l.{, pefi yTa ti,l}:l x*MnaHi,lýl oH .qn$QepeHqilpyeT KoMnaHn}o Ha $oxe Apyrnx Ol-i pá3Jifi qa€T, ůTfi ,1 qaeT HoninaHilR} oT spyři,{X Nomnaxnt]i, pa6oranqltx s Tol1 xE c$*pe ycrolrtunaocTb ýlMLíAxacra 6 ian u xocTb 1,1 M rl.qx{a 3aTpaTbl Ha co3AaHile il noAAepxaHne nMrAxa (peÁCTBe, KoTopble TpaTET ř-,a co3AaHile L1 nů§áepxaHi,le ,,lNltlAXa i1 §,i, cpeAcTB ilMeeT cBoH nfltocbl 14 MllHycbl. [lorronay cneL{nanncTbt coqeTatoT oT- ffiE AenbHHe KoMMyHilKallnil Mexgy co6ořr Ao AocTl4xeHnfi HyxHoro aQQexra. G I7o uamepuanaM cmambu E, Cuuexoaoú, www.e,xecutive.ru * €ts ocHoBHafi KopnopaTnBHbl14 qeneBaff MapKeT}íHroBble nofloxl,íTenbHafl ooqecTBeHHoe 6| CocraebTe GnoBocoqeTaHun n3 cnoB s neeoň n npasoň KonoHKax. MHeHyíe qenb }íMl4Ax penyTaqMn KoMMyH1,4Kaqnn ayAilToprtff no3APABnEHuE KnilEHToB u nAPTHEPoB fB Oreerure Ha Bonpocbl. 1. Baula KoMnaHfin no3gpaBnfleT cBorlx KnileHToB c HoeHNa rogotvt? 2. Mlroro nu npuxo1lÁT no3ppaBnennta c Hosutí\^ rogoM Ha nMR saueň xomnanrn? 3. Kar Bbl ctlt/íTaeTe, TpaTnTb cpeAcTBa KoMnaHnyl Ha no3ApaB!4TeflbHHe oTKpblTKul yl noAapKýt Ans KnreHToe - aro ... ? a) Ao6pan TpagnLlnff, KoTopafl cny>KÁT Ha nonb3y vun6ň? a) 6peng 6) lanccnn a) rpaQnr pa6orut r) xynurypa KoMnaHilrl g) xavecrao npogyKTa 2.Karnmn yHnKanbHblnnn oco6enxocTRMt4 o6na4aer npoAyKqnn sroli xoí\ÁnaHiln? a) npoRyxqilR yt3roTaBnuBaeTcfl no cTaprHHblM peqenTaM 6) s npousaogcTBe ncnonb3y}orcR HoseňuJile TexHonoFil14 g) ace KoMnoHeHTd RBnfltoTcfl HaTypanbHblMt4 r) aro pyvnan pa6ora 3. C noruoqbp KaKnx KoMnoHeHToe cospaěr qenocTHoe BocnpnflTne nMn.qxa xonnnaH nn? a) órapnnennuň crnnu KoMnaHun 6) anayanunoe oQoptnneHne Mara3nHoB s) ynaxoexa npoAyKl-1l414 r) óopma npoAaBuoB Gl nocnyuaňre nnrepeun eulépa3 n onpeAenl|Te, KaK]|e l,leytaepxgetllri BepHbIe (B), a xaxue - noxxute (Il). 1. O6urqxo caMa nqeT napTHépoa gnn Qpauvaňrnnra. 2. B npounoM rolqy 9Ta KoMnaHuA npnqnMana yr{acTa4e s rpěx BHcTaBKax. 3. CerogHn Ha BHeuHeM pdHKe KoMnaHilR nMeeT yxe'l 47 Mara3ilHoB. 4. 1-lonoxurenuxutlž nMnAx KoMnaHnn - 3To ocHoBa eě ycnexa. B/n AHrorrnxa |-onfixoBa, pyKoBo§uTenb oTAena MapxeTuHra KoMnaHH!l urqer QnHancoBoro naprrrépa Ann opraHn3aqiln h npoBeAeHilfl cnopTýlBHblx copeBHoBaHnú nna gereti r3 AeTcKt/X AoMoB c qenblo uaňtn K)Hble cnopTt4BHble AapoBaHnF. Bpennn npoBegeHní: ý1 loH blaBrycT. ýqacrnnxla: AeTil ot 7 ao 14 net fi3 EeTcKllx AoMoB t]eHrpanonoro perfioHa Poccun. B npoexte npumyT yqacTne n3BecTHble poccttticxre cnopTcMeHbl t4 TpeHepbl. O6ulan GyMMa AnR peanil3aqnn npoeKta - 12 500 eapo. Konraxrxoe nnqo: Vlpuna 9epnutuěea, MeHeAxep npoeKTa. E-mail: irina.chernisheva@nasIedie.lv. l4egaxlte KHl|r![ Haranuu Koxnxuxoň