MPV_COMA
Communication
and Managerial
Skills Training
Introductory
Seminar
Trainer: Daria Kucharova
Agenda
 Introducing ourselves
 Why communication course?
 Information about the course
 Exercise 1. Communication process
Information
about the
course
Course objectives
 Course objectives
 to provide you with basic knowledge of
effective communication in management
 to develop your communication and
managerial skills
Course topics – seminars
 2.3 Introductory seminar
 9.3 Basic Communication skills
 16.3 Non-verbal communication and
Assertiveness
 20.3 Appraisal, selection interviews
 30.3 Presentations
 6.4 Team work
 13.4 Negotiation
(topics may still vary)
Course requirements
1. Attendance at seminars (85%)
 Course has 13 seminars: Introductory + 12
seminars (6 days)
 A student can miss max two seminars/1 day
From 9.3: 1 Thursday = 2 seminars
Course requirements
2. A presentation at the seminar (30.3)
 results of the thesis,
 student’s own topic (within the scope of the
studied field),
 the aim of the presentation being either to
convey information or to persuade audience.
Course requirements
3. Test (minimum to pass 60%)
 theoretical knowledge
 assessing practical communication skills (via
practical examples, correcting wrong
statements, etc.)
 Assessment criteria:
 quantity and quality of theoretical knowledge,
understanding the theory
 ability to apply gained knowledge
 extent of the development of relevant skills
Study materials
 Materials provided on lectures
(presentations)
 Seminars (presentations and exercises)
 Learning texts:
 Communication process. Effective verbal
communication
 Basic communication skills
Further readings in pdf
 E-book_I_Effective-Communication-Skills
 E-book_II_Business-Communication
 E-book_III_Assertiveness
 E-book_IV_Dealing_with_conflict_
and_complaints
Communicati
on process
What is communication
process?
Source: GUFFEY, Mary Ellen and LOWELY, Dana. Essentials of Business
Communication. 9th edition. Mason, USA: Cengage Learning, 2013. p.10
Exercise 1. Communication
process
Discussion
 Which communication barriers/noises
have you seen in the example?
 What was important from Sender’s
viewpoint to make communication
process successful?
 What was important from Receiver’s
viewpoint to make communication
process successful?
General rules of effective
verbal communication
 Be clear
 Be brief
 Give information in a logical order
 Do not forget the essential
 Emphasize the essential
 Be correct
 Adjust yourself
 Ask questions, verify their comprehension
Thank you for your
attention!