MPV_COMA
Communication
and Managerial
Skills Training
Seminar 5,6
Trainer: Daria Kucharova
Agenda
 Exercise 1. Negative feedback in the
workplace
 Performance appraisal examples
 Exercise 2. Pacific railway
Exercise 1. Negative feedback
in the workplace
 Employee termination scenario
Negative feedback in the
workplace
 https://www.youtube.com/watch?v=1AtT
8a1EJ6k
How to give negative
feedback in the workplace
 Get your emotions under control
 Find a private place
 Consider timing
 Focus on the actions, not the person
 Be direct
 Describe specific behaviours
 Stop talking and seek confirmation
 Reaffirm your faith in the person
 Define positive steps, provide possible solutions and
be goal orientated
 Document the feedback for future
Performance appraisal
 Fixing performance problems
 https://www.youtube.com/watch?v=OlXJ
7xRU4K4
Performance appraisal
 Fixing performance problems:
 Clarify
 Explain
 Discuss
 Agree
 Review
Exercise 2. Pacific railway
%
Presentation skills
 Understanding Your Audience
 Determine who the members of the
audience are.
 Find out what they want and expect from
your presentation.
 What do they need to learn?
 Do they have attitudes or interests that you
need to respect?
 And what do they already know that you
don't have to repeat?
Presentation skills
 Preparing Your Content
 Identify a few key points
 Don't include every detail
 Use an outline
 Start and end strongly
 Use examples
Presentations
2. A presentation at the seminar 30.3
 results of the thesis, work, etc.
 student’s own topic (within the scope of the
studied field),
 the aim of the presentation being either to
convey information or to persuade audience.
 4 minutes
 Visuals (ppt, prezi, etc.)
Presentation skills: intonation
 https://www.youtube.com/watch?v=7TH
pxqHp9lA
Exercise 6: Chunking
Be an active listener
as when you hear
what others have to say,
you'll speak more directly
to their concerns.
If you focus closely
on engaging with them,
you will naturally empathise
and assume aspects of their speech
in your own.
Exercise 6: Chunking
Be an active listener
as when you hear
what others have to say,
you'll speak more directly
to their concerns.
If you focus closely
on engaging with them,
you will naturally empathise
and assume aspects of their speech
in your own.
Thank you for attention!