Service operations management

Sustainable service business models

Topics for seminar work:

Choose 1 of the following 2 tools: 

  1. The Impact Canvas 
  2. The Sustainable Business Model Canvas   from this link: https://www.tbd.community/en/a/6-tools-sustainable-product-and-business-model-innovation

And prepare the assignment for your colleagues for the seminar, so that the assignment includes:

1. a brief presentation of the assignment and the tool

2.  chosen service for which the tool should be used to incorporate sustainable elements into the model

3. instructions, how to use the tool

4. information that the Canvas should also have information about the operations management elements in each part

CUE CARDS WILL BE PRINTED BY THE TEACHER.


Recommended study materials:

Prendeville, S., & Bocken, N. (2017). Sustainable business models through service design. Procedia Manufacturing8, 292-299.  

https://pure.tudelft.nl/ws/files/18417498/1_s2.0_S2351978917300434_main.pdf

Goni, F. A., Gholamzadeh Chofreh, A., Estaki Orakani, Z., Klemeš, J. J., Davoudi, M., & Mardani, A. (2021). Sustainable business model: A review and framework development. Clean Technologies and Environmental Policy23, 889-897.

https://link.springer.com/article/10.1007/s10098-020-01886-z

Reim, W., Lenka, S., Frishammar, J., & Parida, V. (2017). Implementing sustainable product–service systems utilizing business model activities. Procedia Cirp64, 61-66.

https://core.ac.uk/download/pdf/289290481.pdf

Yang, M., & Evans, S. (2019). Product-service system business model archetypes and sustainability. Journal of Cleaner Production220, 1156-1166.

https://ore.exeter.ac.uk/repository/bitstream/handle/10871/35921/JCP_PSS%20and%20sustainability.pdf

Bocken, N. M., Short, S. W., Rana, P., & Evans, S. (2014). A literature and practice review to develop sustainable business model archetypes. Journal of cleaner production65, 42-56.

https://www.sciencedirect.com/science/article/pii/S0959652613008032

Aagaard, A., & Ritzén, S. (2020). The critical aspects of co‐creating and co‐capturing sustainable value in service business models. Creativity and Innovation Management29(2), 292-302.

Parida, V., Sjödin, D., & Reim, W. (2019). Reviewing literature on digitalization, business model innovation, and sustainable industry: Past achievements and future promises. Sustainability11(2), 391.

https://www.mdpi.com/2071-1050/11/2/391

Han, J., Heshmati, A., & Rashidghalam, M. (2020). Circular economy business models with a focus on servitization. Sustainability12(21), 8799.

https://www.mdpi.com/2071-1050/12/21/8799

Roos, G., & Agarwal, R. (2015). Services innovation in a circular economy. The handbook of service innovation, 501-520.

https://sci-hub.ru/10.1007/978-1-4471-6590-3_23