The Bottom Line is broadcast on BBC Radio 4 and BBC World Service


Tim Steiner is the co-founder and chief executive of online supermarket Ocado

He says that even the smallest detail can reveal a large truth about how to make your business run
more smoothly.


Nick Wilson is managing director of the UK arm of Hewlett Packard

He argues it is vital to have the respect of your colleagues


Ian Mason is chief executive of the electronics distributor Electrocomponents.

He recommends that you always treat people the right way, even if it costs you in the short term