Mandatory reading for this week:

• Delivering Business Strategy Through Process Management (Handbook 2, p. 5)
• Business Process Governance (Handbook 2, p. 201)
• Ulrike Baumoel: Cultural Change in Process Management (Handbook 2, p. 487)
• Kokkonen and Bandara: Expertise in Business Process Management (Handbook 2, p. 401)

Questions for the first article:

• What are the main activities and deliverables of Burlton's methodology?
• Can you describe all of them briefly?

Questions for the second article:

• What are cross-cutting issues in organizations and how to handle them?
• What are the trede-offs in organizational design and business process governance?

Questions for the third article:

• Why is change important and how is it connected with BPM?
• What are the failure and success factors of change project?

Questions for the fourth article:

• Describe the constructs and sub-constructs of the BPM Expertise Model.

Further reading:

• Porter: What is business strategy (IS)