The core pillars of BPM are methods and ICT that support the activities along the process life-cycle. One of the most important activities is business process modelling. Dynamic nature of process analysis and frequent needs to redesign and change process models results in usage of SW made for process analysis. In this lecture, some BPM systems (suites) will be introduced.
Mandatory reading:

• Conger Sue. Six Sigma and Business Process Management. Handbook vol. 1
• Islay Davies and Michael Reeves. BPM Tool Selection: The Case of the Queensland Court of Justice. Handbook vol. 1
• Sidorova Anna, Russell Torres, and Alaa Al Beayeyz: The Role of Information Technology in Business Process Management
• Weske: chapter 3
• Dumas et al., chapter 9

Lecture:

• Methods and Information Technology in BPM
• Process Modelling (general)

Seminar:

• Process modelling activity

Homework:

• Choose one phase of the business process life-cycle and describe methods and tools that can be used in this phase.
• You can get 1 point for this activity
• Max 2 pages of text