Image result for AI ARTIFICIAL INTELLIGENCE IN HUMAN RESOURCE MANAGEMENT Adelia Gafurova | Noelia Medina Jurado | Taher Al-ahwal WHAT IS ARTIFICIAL INTELLIGENCE (AI)? AI in HR tech-1 Machine Learning Deep Learning Robotics Predictive Analytics Image Recognition Knowledge Engineering Natural Language Processing Expert Systems Neural network(s) Development of “thinking” computer systems Process Automation AI in HR WHAT IS ARTIFICIAL INTELLIGENCE (AI)? Definition: q AI the ability of a machine to perform cognitive functions associated with human minds (such as perceiving, reasoning, learning, and problem solving), includes a range of capabilities that enable AI to solve business problems – by the use of algorithms. q AI is pushing humans and machines closer together. Is it?! AI in HR_Thinking robot AI in HR WHERE IS AI USED? q Wherever tasks call for intelligent, analysis-based behavior. q Main uses in: v Telecom v High-tech v Financial services q 2017 : 20% used AI q 2018 : 47% used AI q Popularity of AI is increasing. AI in HR DOES AI HAVE ADDED-VALUE? McKinsey & Company Global Survey: q q 1% 41% AI in HR AI IN DIFFERENT BUSINESS FUNCTIONS? AI in HR AI IN HR q Recruitment (Talent Acquisition) q Automation of Administrative Tasks q Onboarding q Employee Training q Retention q Knowledge Sharing Exploring AI-supporting applications designed to improve operations AI in HR AI in HR What does that mean?? 1. RECRUITMENT (TALENT ACQUISITION) q The ability to identify suitable candidates accordingly to Job Descriptions. q AI in HR YES. Possible Loss of Creativity would go unrecognized q AI helps eliminate human bias. q q Speeding up the preliminary screening processes (100’s of applications in fraction of time). Is there a problem ??! q Managers use AI to search database of past applications of new positions. q According to Forbes, by using AI 16% increase in competitive advantage in talent acquisition. 2. AUTOMATION OF ADMINISTRATIVE TASKS AI in HR q Pre-screening questions and interview scheduling to speed up recruitment process. q q Allocating office space and providing certain equipment saves HR staff time. q Study shows 19% increase in effectiveness in administrative tasks done by HR using AI-supported software. q q Use of smart chatbots give instant access to loads of company-related information. q Chatbots give HR staff good knowledge and holistic view of the organization. q 2. AUTOMATION OF ADMINISTRATIVE TASKS AI in HR https://miro.medium.com/max/379/1*smj-hm-BioJarJVzUp3A8Q.png q It is a bot made to chat about anything, which is one of the main reasons that make it so human-like q Talk to Mitsuku for hours without getting bored. q It replies to your question in the most humane way and understands your mood with the language you’re using q AI annual competition prize (Loebner) awared to Mitsuku chatbot. q Image result for look surprise 2. AUTOMATION OF ADMINISTRATIVE TASKS AI in HR q Employee doubts about policies and procedures can be resolved by way of simple queries with prompt answers. q q Submission and processing of leave forms. q Decreasing ‘low-value’ tasks helps HR focus/improve workplace bonds and relationships. q 3. ONBOARDING AI in HR q With the use of artificial intelligence, onboarding can be customized to individual employees, their position and tasks. q q AI algorithms can be used for: v briefing about job profile, tasks, benefits v informing employees about important company contacts v identifying and answering repetitive employee questions v verifying documents Image result for onboarding 3. ONBOARDING AI in HR q A crucial part of successful employment. q q Glassdor: strong onboarding improves new hire retention by 82% and increases productivity by 70% q Click Onboarding: ~ 75% of employees “are more likely to stay with a company for three years if they experienced great onboarding.” q Related image 4. EMPLOYEE TRAINING AI in HR q Use of large databases of job profiles and skills to tailor training programs. q q Personalized training to fill skill gaps and polish existing ones. q Career pathing: draw possible career directions. q 5. RETENTION AI in HR q AI-based analysis of individual preferences and employee performance helps HR Dept. identify who should get a raise and who is likely to resign. q q AI applications predict which employee plans to quit, with 95% accuracy, e.g, IBM AI Tech. q Identifying who might quit helps HR Dept. decrease talent lose. q q Retention-oriented AI technologies prepare surveys and reward systems. q Bunch.ai HR software app Bunch.ai app - real-time culture and employee engagement insights 6. KNOWLEDGE SHARING AI in HR q Use of new technologies—semantic search, natural language processing, and machine learning—to make it easier for employees to find the knowledge they’re looking for quickly and easily. q https://1kj5xx4f1dkk3pmdf02fcoip-wpengine.netdna-ssl.com/wp-content/uploads/2019/03/Snip20190404_1- 1024x550.png q AI-powered tools help you connect and combine knowledge across multiple systems, giving all employees access to knowledge regardless of where it lives. q POPULAR AI APPLICATIONS FOR HR AI in HR q TextRecruit – recruiting automation q q GoHire – recruiting automation q Workday – focuses on leveraging employees potential (retention and training). q q Ascendify - focuses on leveraging employees potential (retention and training). q q Everwise - focuses on leveraging employees potential (retention and training). q q Spoke – allows knowledge sharing across functions; helps HR keep employees’ knowledge up to date. q TO AI OR NOT TO AI? AI in HR q Challenges: q v lots of data has to be properly stored and managed q Advantage: AI improves HR processes; thus, increases productivity. q v additional talent required to operate and maintain AI software v the dilemma of how to balance between human-centric management on one hand, and automated scalability on the other. DISCUSSION AI in HR Because HR is everything that has to do with humans, do you think having AI software dictate HR processes and decisions will turn us eventually into robots? Remember, AI increases company’s productivity , reduce bias, and decreases operational costs! q Chris Taylor (Chief Human Resource Officer at Buy Canada) says AI helps Human Resource Management become more human because it allows them to FOCUS on the “critical thinking, creativity and empathy”, while AI does the rest of the tedious and time consuming tasks. q Image result for what do you think? REFERENCES https://www.monterail.com/blog/ai-transforming-hr https://www.thesaurus.com/browse/artificial%20intelligence https://www.hrexchangenetwork.com/hr-tech/articles/ai-in-hr https://www.mckinsey.com/featured-insights/artificial-intelligence/ai-adoption-advances-but-foundat ional-barriers-remain https://www.monterail.com/blog/digital-transformation-with-hr-tech AI in HR https://www.google.com/search?q=ai+in+hr&rlz=1C1FGUR_enCZ839CZ839&sxsrf=ACYBGNQBGZENQBr_nawWCugWlC5 30AVhew:1574531817323&source=lnms&tbm=isch&sa=X&ved=2ahUKEwjcxaKN9IDmAhVDJFAKHd0cDGgQ_AUoAXoECBAQAw #imgrc=I_MmKmPtSCYvEM: https://www.forbes.com/sites/louiscolumbus/2018/09/23/5-ways-ai-can-help-solve-todays-talent-crisis /#532d9e1ba386 https://chatbotsmagazine.com/which-are-the-best-intelligent-chatbots-or-ai-chatbots-available-onlin e-cc49c0f3569d https://www.cnbc.com/2019/04/03/ibm-ai-can-predict-with-95-percent-accuracy-which-employees-will-qu it.html https://www.askspoke.com/blog/knowledge-management/ai-helps-knowledge-management/ AI in HR Thank You