CRT construction task 2

It takes some experience to build a robust Current Reality Tree, which should not be done by a
single person by the way (for the sake of robustness), and the best is to get used to read them
first. A CRT has more or less a V shape with the topmost and numerous UDEs on the top, other UDEs
that are causes from topmost UDEs and their own causes, and so on down to the few critical root
causes, usually located (near or) on the base of the CRT. Once a tree is completed, it can be read
either top-down or bottom-up. The construction is always top-down, from symptoms to causes to
critical root causes.

List of UDE (Undesirable Effects) –It looks like there may be more than one root problem!! Start
always with final problems (impacts) harming your business !



1.               We lose customers

2.               Customers are not happy

3.               Many meeting (in order to get information for decision making)

4.              Often we do not  have meeting room available (so no meeting can be organized)

5.              Information delay

6.              Decision making delay

7.              Work delay

8.              Due date performance is not good

9.                Revenue is going down (due to customer rush)

10.               Shortage of information sharing