The goal of the lecture is to provide a different point of view that focuses on the role which people play in BPM. Culture is crucial for any BPM initiative because process-oriented organizational culture is one of the most important critical success factors of BPM. BPM cannot be managed effectively without focusing on knowledge of process participants and owners. Therefore, after this lecture, you will be able to explain how and why culture and people are important for BPM and how to use this knowledge in your BPA project.

Mandatory reading:

• Ulrike Baumoel: Cultural Change in Process Management (HoBPM 2)
• Kokkonen and Bandara: Expertise in Business Process Management (HoBPM 2)

Lecture:

• Organizational culture should be process culture
  
• People are the cornerstone of BPM

Homework 11:

• With the use of the mandatory reading texts discuss how culture and expertise can be used for effective BPM and how you can use culture for better BPA.
  
• Max 2 pages of text
• Possibility of getting 2 activity points