Organizational Behavior
implementing the change
Tomáš Ondráček
ondracek.t@mail.muni.cz
Faculty of Economics and Administration, Masaryk University
2021
Introduction
Introduction
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Introduction
Gartner Hype Cycle
(Gartner, 2020)
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Introduction
core activities
recognizing and starting
diagnosing and formulating
planning
implementing and reviewing
sustaining
leading and managing
learning
(Hayes, 2014: 436)
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Due Diligence
Due Diligence
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Due Diligence
range and complexity of issues
an industry and competitor analysis
a product and market analysis
an assessment of the target’s management talent
an analysis of management fit
an assessment of potential synergies and technical issues
a review of the terms and conditions of employment
an assessment of the compatibility of pension funds and so on
(Hayes, 2014: 438)
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Due Diligence
fragmentation of the data collection
external help
strategic fit
practical implementation
(Hayes, 2014: 438)
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Due Diligence
access to information and resources
obstacles
insufficiency
ignorance
time
(Hayes, 2014: 438)
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Psychological Issues
Psychological Issues
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Psychological Issues
mindset
leader
team
shareholders
stakeholders
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Psychological Issues
communication planning
to maximize the likelihood of successful communication
to coordinate the communication of ‘secrets’
to coordinate internal and external messages
to provide a contingency plan
(Hayes, 2014: 443)
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Psychological Issues
managing stakeholders
Aligning and coordinating
Promoting trust and procedural justice
Responding to pressure to deliver quick wins
socioemotional support
(Hayes, 2014: 446–448)
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Problems and Obstacles
Problems and Obstacles
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Problems and Obstacles
types of problems I/II
practical
theoretical
procedural
evaluation
moral
personal
non-personal ...
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Problems and Obstacles
types of problems II/II
well-defined vs. unknown or insufficiently defined
routine vs. unexpected
real generic
generic for an institution
real unique
first of many
konvergent
divergent ...
·ORBE ·2021 15 / 23
Problems and Obstacles
biases I/IV
Cognitive biases
Anchoring
Apophenia
Attribution bias
Confirmation bias
Framing
Halo effect
Horn effect
Self-serving bias
Status quo bias
·ORBE ·2021 16 / 23
Problems and Obstacles
biases II/IV
Conflicts of interest
Bribery
Favoritism
Funding bias
Insider trading
Lobbying
Match fixing
Regulatory issues
Shilling
·ORBE ·2021 17 / 23
Problems and Obstacles
biases III/IV
Statistical biases
Contextual biases
Academic bias
Educational bias
Experimenter bias
Full text on net bias
Inductive bias
Media bias
Publication bias
Reporting bias & social desirability bias
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Problems and Obstacles
biases IV/IV
Prejudices
Classism
Lookism
Racism
Sexism
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Problems and Obstacles
dealing with problems
1. problem
identification, specification, ...
2. goal
determination, criteria, ...
3. ways
proposals ...
4. execution
realization, (simulation,) ...
5. evaluation
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Problems and Obstacles
strategies I/II
understanding
reformulation
cause or root
external help
logic
deduction, induction, abduction, analogy, ...
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Problems and Obstacles
strategies II/II
searching for starting points
evaluating solution
optimum, ...
working with problem solvers
multi-strategic
...
·ORBE ·2021 22 / 23
Sources
Gartner. (2020). Hype cycle research methodology. Retrieved from
https://www.gartner.com/en/research/methodologies/gartner-hype-cycle
Hayes, J. (2014). The theory and practice of change management. Palgrave MacMillan.