Organizational Behavior
Knowledge Management: tools & techniques
Tomáš Ondráček
ondracek.t@mail.muni.cz
Faculty of Economics and Administration, Masaryk University
2022
overview I
strategies
tools
good practices
questions
·ORBE ·2022 2 / 22
introduction/question
introduction/question
How would you describe
a knowledge management
structure in a company?
·ORBE ·2022 3 / 22
introduction/question
model
(Botha, Kourie, & Snyman, 2014)
·ORBE ·2022 4 / 22
introduction/question
model
(Yang, Zheng, & Viere, 2009)
·ORBE ·2022 5 / 22
introduction/question
model
(Oliva & Kotabe, 2019)
·ORBE ·2022 6 / 22
strategies
strategies
·ORBE ·2022 7 / 22
strategies
What strategies do we have
for KM?
·ORBE ·2022 8 / 22
strategies
KM: strategies
personalization
codiﬁcation
·ORBE ·2022 9 / 22
strategies
model
(Earl, 2001)
·ORBE ·2022 10 / 22
tools
tools
·ORBE ·2022 11 / 22
tools
What tools do we have
for KM?
·ORBE ·2022 12 / 22
tools
KM: tools
tools for creating
tools for collaboration
social networks
meeting
chatting
expressing
knowledge visualization
...
tools for conserving and maintaining
knowledge base
content repository
codiﬁcation
knowledge visualization
tools for recalling
decision support
knowledge visualization
·ORBE ·2022 13 / 22
good practices
good practices
·ORBE ·2022 14 / 22
good practices
KM: good practices
knowledge feedback
explicit
non-explicit
measuring
acces
use
...
reviewing
internal
external
·ORBE ·2022 15 / 22
questions
questions
·ORBE ·2022 16 / 22
questions
Where can you apply KM?
·ORBE ·2022 17 / 22
questions
Where can you apply KM
particularly?
·ORBE ·2022 18 / 22
questions
Where are the possible
problems in KM?
·ORBE ·2022 19 / 22
questions
Do you know any examples
of good practices of KM?
·ORBE ·2022 20 / 22
questions
Do you know any examples
of bad practices of KM?
·ORBE ·2022 21 / 22
Zdroje I
Botha, A., Kourie, D., & Snyman, R. (2014). Coping with continuous change in the business environment:
Knowledge management and knowledge management technology. Elsevier.
Earl, M. (2001). Knowledge management strategies: Toward a taxonomy. Journal of management information
systems, 18(1), 215–233.
Oliva, F. L., & Kotabe, M. (2019). Barriers, practices, methods and knowledge management tools in startups.
Journal of knowledge management.
Yang, B., Zheng, W., & Viere, C. (2009). Holistic views of knowledge management models. Advances in
Developing Human Resources, 11(3), 273–289.