Unit 3 Intermediaries, distribution, advice, customers

A Intermediaries

1 Read the following opinion shared by many people in the insurance industry:

Insurance is sold, not bought.

What do they mean by this? Do you agree? Why (not)?

2

Reading

Vocabulary

Customers’ needs


Grammar – The passive



Work skills: Meetings (stages in a meeting)






Work skills: Discussion – Meetings phrases


Grammar – countable vs uncountable nouns