Organizational Behavior
Knowledge Management
Tomáš Ondráček
ondracek.t@mail.muni.cz
Faculty of Economics and Administration, Masaryk University
2023
overview I
KNOWLEDGE MANAGEMENT
STRATEGIES
TOOLS
GOOD PRACTICIES
ORGANIZATIONAL LEARNING
QUESTIONS
·ORBE ·2023 2 / 31
KNOWLEDGE MANAGEMENT
KNOWLEDGE MANAGEMENT
·ORBE ·2023 3 / 31
KNOWLEDGE MANAGEMENT
organizational knowledge
“To sum up, knowledge is the individual capability to draw distinctions, within a domain of action, based
on an appreciation of context or theory, or both. Organizations are three things at once: concrete settings
within which individual action takes place; sets of abstract rules in the form of propositional statements;
and historical communities. Organizational knowledge is the capability members of an organization have
developed to draw distinctions in the process of carrying out their work, in particular concrete contexts,
by enacting sets of generalizations (propositional statements) whose application depends on historically
evolved collective understandings and experiences. The more propositional statements and collective
understandings become instrumentalized (in Polanyi’s sense of the term), and the more new experiences
are reflectively processed (both individually and collectively) and then gradually driven into subsidiary
awareness, the more organizational members dwell in all of them, and the more able they become to
concentrate on new experiences, on the operational plane.”
(Tsoukas & Vladimirou, 2001)
·ORBE ·2023 4 / 31
KNOWLEDGE MANAGEMENT
types of organizational knowledge
tacit
implicit
explicit
·ORBE ·2023 5 / 31
KNOWLEDGE MANAGEMENT
introduction/question
How would you describe
a knowledge management
structure in a company?
·ORBE ·2023 6 / 31
KNOWLEDGE MANAGEMENT
basic model
·ORBE ·2023 7 / 31
KNOWLEDGE MANAGEMENT
model
(Botha, Kourie, & Snyman, 2014)
·ORBE ·2023 8 / 31
KNOWLEDGE MANAGEMENT
model
(Oliva & Kotabe, 2019)
·ORBE ·2023 9 / 31
KNOWLEDGE MANAGEMENT
model
(Yang, Zheng, & Viere, 2009)
·ORBE ·2023 10 / 31
STRATEGIES
STRATEGIES
·ORBE ·2023 11 / 31
STRATEGIES
What strategies do we have
for KM?
·ORBE ·2023 12 / 31
STRATEGIES
KM: strategies
people
tech
·ORBE ·2023 13 / 31
STRATEGIES
KM: roles
collector
custodian
consumer
·ORBE ·2023 14 / 31
STRATEGIES
KM: knowledge objectification
knowledge objectification
Knowledge objectification is the embedding of acquired knowledge
into documents, artifacts, procedures, etc., so that they are
independent of their holder.
·ORBE ·2023 15 / 31
STRATEGIES
data quality
(Strong, Lee, & Wang, 1997)
·ORBE ·2023 16 / 31
STRATEGIES
data availability
(Strong et al., 1997)
·ORBE ·2023 17 / 31
STRATEGIES
model
(Earl, 2001)
·ORBE ·2023 18 / 31
TOOLS
TOOLS
·ORBE ·2023 19 / 31
TOOLS
KM: tools 1/2
KMS (knowledge management system)
CMS (content management system)
DMS (document management system)
data storage
·ORBE ·2023 20 / 31
TOOLS
KM: tools 2/2
tools for creating
tools for collaboration
social networks
meeting
chatting
expressing
knowledge visualization
...
tools for conserving and maintaining
knowledge base
content repository
codification
knowledge visualization
tools for recalling
decision support
knowledge visualization
·ORBE ·2023 21 / 31
GOOD PRACTICIES
GOOD PRACTICIES
·ORBE ·2023 22 / 31
GOOD PRACTICIES
KM: good practices
knowledge feedback
explicit
non-explicit
measuring
acces
use
...
reviewing
internal
external
·ORBE ·2023 23 / 31
ORGANIZATIONAL LEARNING
ORGANIZATIONAL LEARNING
·ORBE ·2023 24 / 31
ORGANIZATIONAL LEARNING
organizational larning
(Roux & Murray, 2008)
·ORBE ·2023 25 / 31
QUESTIONS
QUESTIONS
·ORBE ·2023 26 / 31
QUESTIONS
Where can you apply KM?
·ORBE ·2023 27 / 31
QUESTIONS
Where can you apply KM
particularly?
·ORBE ·2023 28 / 31
QUESTIONS
Do you know any examples
of good practices of KM?
·ORBE ·2023 29 / 31
QUESTIONS
Do you know any examples
of bad practices of KM?
·ORBE ·2023 30 / 31
Zdroje I
Botha, A., Kourie, D., & Snyman, R. (2014). Coping with continuous change in the business environment:
Knowledge management and knowledge management technology. Elsevier.
Earl, M. (2001). Knowledge management strategies: Toward a taxonomy. Journal of management information
systems, 18(1), 215–233.
Oliva, F. L., & Kotabe, M. (2019). Barriers, practices, methods and knowledge management tools in startups.
Journal of knowledge management.
Roux, D. J., & Murray, K. (2008). Learning to learn for social-ecological resilience: Balancing strategy options in
public sector organisations. In Exploring sustainability science: A southern african perspective (pp.
599–625). SUN MeDIA.
Strong, D. M., Lee, Y. W., & Wang, R. Y. (1997). Data quality in context. Communications of the ACM, 40(5),
103–110.
Tsoukas, H., & Vladimirou, E. (2001). What is organizational knowledge? Journal of management studies,
38(7), 973–993.
Yang, B., Zheng, W., & Viere, C. (2009). Holistic views of knowledge management models. Advances in
Developing Human Resources, 11(3), 273–289.