Service Science



March 2005

Business Benefits



q Create a platform for Service Science to improve contract profitability, delivery efficiency and
cost optimization

q Integrate Service Science with PDF to deliver maximum benefits

q Learning threads with curriculum maps

q Framework/roadmap and plan for development of curriculum

Business Benefits - $ Benefits

Our Approach

Create Learning Threads

q Identify and confirm the threads for dimensional and functional capabilities/skills

Evolve Tagging system

qEvolve a system of meta tags to organize existing curriculum

–   Process transformation_basic_number

–   Process transformation_intermidiate_number

–   Process transformation_advanced_number



Map Learning Threads & Curriculum

Priority for Development – Step 1

q Plot each course that needs to be developed in the graph below

Priority for Development – Step 2

qPlot each course that needs to be developed in the graph below



Develop plan for development

qAlign with L&K and IBM research to evolve a development map

–   Based on prioritization, available material, impact and cost of development

–   Resources available

qDevelop deployment plan

–   Align with stakeholders to deploy the curriculum

–   Utilize the PDF platform and network for the deployment

Proposed plan

Thank You