Strategy and Leadership PV237
Ing. Michala Homolova, MBA.
Change Management
Strategy and Leadership PV237
Strategy and Leadership PV237
• Change Management
➢
Realizing why change is ALWAYS taken badly
➢
Coaching through change
➢
Best practices
➢
Things to avoid
➢
Post-mortem coaching & self-coaching
Case study
Redesign of invoice approval process to reduce effort & errors and to get analytics
New Way
● 12 Mouse clicks per transaction
● Automated
● Fully Auditable
● Advanced Analytics
● Reduction in Close Process
Old Way
● 168 Mouse clicks per transaction
● Manual
● Labor intensive
● Prone to error
● No analytics
How do you think it was received?
Source: MorganFranklin Consulting
Versus
Case study continued
It was not received well. To get this change
approved and in production, it took:
● 7 in person meetings
● 4 conference calls
● 113 emails
● Personal involvement of the CIO, CFO, and two group VPs
What did they miss?
“We failed to
realize that
generally people
fear change and
the personal
impact of the
change”
Leadership Through Change
Based on John Kotter. professor at Harvard Business School and world-renowned change expert, Kotter introduced his eight-step change process in his
1995 book, "Leading Change.
Eight Steps
to Successful
Change
– John Kotter
Leadership Through Change
Based on John Kotter. professor at Harvard Business School and world-renowned change expert, Kotter introduced his eight-step change process in his
1995 book, "Leading Change.
Eight Steps
to Successful
Change
– John Kotter
Establish a sense of urgency
Institutionalize the change
Consolidate and build on the gains
Create short term wins
Empower people to act on the vision
Communicate the vision
Develop a clear shared vision
Create a guiding coalition
Organizational tools for changing
minds
Leadership tools
Management tools
Power tools
Inspiration
Information
Intimidation
Organizational tools for changing
minds
Vision
Role modelingPersuation
Conversation
Story telling
Negotiation
Strategic planning
Decision making
Learning
Rituals
Measurement
Tradition
Learning
Control systems
Role definition
Operating procedures
Hiring
Firing
Promotion
Training
Incentives
Punishment
Coercion
Threats
Assignment 6
24/7 takeaway
● Those who did not attend, complete Eight Steps of Change
Management on their own (I don’t want you to google it, use your
critical thinking)
● Those who are not playing, categorize the key words from slide 10
and plot them on slide 9 – your task is to figure which tools fall
under which category (leadership, management, power) or which
two categories if they fall into two of them.