Why IBM – first just the job, the realized I can do a job + what I like (learn, teach, give
back…)
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Link: https://www.ibm.com/us-en/marketplace/end-user-support-services
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Link: https://www.liveperson.com/taxonomy/term/329
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Call Center Research. Salesforce:
https://www.salesforce.com/blog/2017/07/customers-expectations-in-age-of-the-
customer.html
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By 2020, 80 percent of outsourced service desks for global enterprises will not longer
require human service desk agents for the first contact. "Predicts 2018: Infrastructure
Services in a State of Disruption," Gartner, 07 December 2017.
Link for figure in the slide: https://www.juniperresearch.com/press/press-
releases/chatbots-a-game-changer-for-banking-healthcare
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Survey of 3001 US-based consumers, aged 18-65, conducted by Survata
Research (August 2016)
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Survey of 3001 US-based consumers, aged 18-65, conducted by Survata Research,
August 2016
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Link: https://www.ibm.com/us-en/marketplace/end-user-support-services
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Link: https://www.ibm.com/us-en/marketplace/end-user-support-services
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