Feedback evaluation
Customer
Feedbackevaluation
Application
Application
Feedback storage
Problem
reported
Feedback Report
Helpdesk
Helpdesk
Feedback from
customer
received
Analyze
feedback
Is the
feedback
positive?
Respond to
feedback
Diagnose the
root of the
problem
Is it delivery
or application
problem?
Report delivery
system problem
Report
application
problem
Provide
additional info
for feedback
resolution
Feedback
response
sent
Deliverysystem
Delivery system
Problem
reported
no
delivery
system
application
yes
Name: Šimon Priadka
UČO: 422600
Seminar group: 02
Description:
Feedback evaluation process takes feedback obtained from the customer and acts upon it respectively.
The feedback gathered from client application or various social media platforms (Facebook reviews,
Google reviews, Apple store reviews). Every customer's feedback should obtain a response.
If the feedback affects the quality of our services, appropriate reports should be sent.
Result: 8