PV207 
- 
Business Process Management 
 
 
 
Homework 1 
- 
Process Model of Collecting Feedback 
 
 
 
 
 
Jakub Vostrčil 
 
UČO 445462 
 
 
 
 
Seminar group  
PV207/02ENGLISH   
Process Summary 
 
This process is a part of the system for course organising. When the course is 
finished, participants are asked to give feedback.  
 
If the feedback is given, a feedback report is generated and stored by the feedback 
system. In case the participant does not provide any feedback, ​the process ends. 
 
The course tutor receives the feedback and evaluates it. 
  
- If it already contains enough information for the tutor to make a proposal for 
improvement, he does so and proposes what could be improved next time, 
based on the participant’s perspective. ​The process ends. 
 
- If the feedback report does not contain enough information to do so, the tutor 
contacts the course participant and asks for further feedback.  
 
- In case the participant does not provide any further feedback, the tutor 
proposes the improvement based on his perspective. ​The process ends. 
 
- Otherwise, when the participant provided further feedback, the tutor 
makes the improvement proposal based on the participant’s feedback. 
The process ends. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Process Model
 Result: 8