HW02 - L2 - Feedback evaluation
Customer
Feedbackevaluation
Application
Application
Feedback storage
Feedback Report
Is the
application
problem
reproducible?
Create bug
report
Bug reported
Gather problem reproducer
Communicate
problem report
with customer
Message to
customer sent
Message
from
customer
received
1 week
number
of retries > 3
Is the
application
problem
reproducible?
Tries to gather problem
reproducer. If the customer
doesn't reply on 3rd attempt,
the bug report won't be
created for issue.
Resets
communication
counter
Close bug report
Bug closed
Helpdesk
Helpdesk
Feedback from
customer
received
Analyze
feedback
Is the
feedback
positive?
Respond to
feedback
Diagnose the
root of the
problem
Is it delivery
or application
problem?
Report delivery
system problem
Report
application
problem
Provide
additional info
for feedback
resolution
Feedback
response
sent
Deliverysystem
Delivery system
Problem
reported
no
delivery
system
application
yes
yes
no
yes
no
Name: Šimon Priadka
UČO: 422600
Seminar Group: 02
L2 Feedback evaluation process extends L1 feedback evaluation process, which takes feedback obtained from the customer and acts upon it respectively. The L2 Feedback evaluation process extends L1
feedback evaluation process by bug reporting mechanism, to deliver better quality of our application services. If the feedback concerns our application and is reproducible right away , the bug report is filed
immediately. If we're having problems with reproducibility of the bug, we try to gather information from the customer. If the customer won't respond within 3 weeks, we'll close the bug.
Result: 12