Register New Box Subscriber L2RegisterNewBoxSubscriber SubscriptionSystem Subscription System Subscription order received Store subscriber's personal data Subscribers database Generate invoice for this month paper invoice Inovice archive Verification request sent 5 minutes Verification response received Transaction OK? Transaction declined name, subscription type, address PackageDepartment Package Department Prepare box products Pack box Check box products availability Add paper invoice and welcome card Box sent Are all box products in stock? Inform customer about delivery delay spray with cocoa perfume and sign the card 1 day restock is every day in the morning Support Support Issue report sent Resolve issue 1 hour Customer Bank Martina Hanžlová, 422668, PV207|02ENGLISH Order notification First box from subscription notification sent verification request YES NO issue report YES NO Transaction declined notification Box delay notification verification response Result: 12 Martina Hanžlová, 422668, PV207|02ENGLISH 1.) Customer orders a subscription. 2.) Firstly, transaction is verified in a bank. System waits for the verification response for maximum 5 minutes. 2.A) If the response do not come in 5 minutes, Support will try to resolve the issue with transaction within one hour. 2.A.1) If the Support can not resolve it in time (1 h), issue report is sent to the bank. Transaction is declined and customer is notified. 2.A.2) If the Support resolves the issue, system continues with number 3.) 2.B) If the response from the bank comes within 5 minutes, process continues to number 3.) 3.) System checks, if the transaction was OK. 3.A) NO, transaction was declined and system notifies the customer. 3.B) YES, transaction was OK and we proceed. 4.) System stores subscriber's data (name, subscription type and address) into the Subscribers database. 5.) System generates invoice for this month, archives it and print paper invoice. 6.) In the Package Dpt the system checks box products availability. 6.A) Not all box products are in stock, Package Dpt informs customer with handwritten email about delivery delay. After 1 day (restock is every day in the morning), Package Dpt repeats number 6.) (Checking the product availability.). 6.B) Yes, all box products are in stock, Package Dpt prepares box products and adds paper invoice and welcome card in parallel. 7.) The box is manually packed and sent. The customer is notified about box sent.