HW02
Customer
Itemsorder
Orderingsystem
Ordering system
Items order received
Process order Order invalid
Order denied
Assign order to
warehouseman
Generate
receipt
Order receipt
Send receipt to customer
1 week Review not filled
Customer review recieved
Send customer satisfaction reveiw
Is customer satisfied?
Items received and is satisfied
Customer contacted by CS
Process
customer review
Items delivered
Warehouseman
Warehouseman
Prepare item for
shipping
Until all items are
prepared
Item not in stock
Item order sent
Generate item
order
Are all items ready?
Items recieved
Prepare recieved
item
Until all recieved
items are
prepared
Ship items to
customer
Warehouse ordering system Customer supportDelivery service
Items order
No
Order denial notification
Request to contact the customer
Filled customer satisfaction review
Item order Items
Yes
Items Receipt
Yes
No
Deliveryconfirmation
Customer satisfaction review
Result: 12
UČO: 445263
Name: Adam Laurencik
Group: ENGLISH/02
Description:
Process is dealing with the items order from the customer. First it processes the order and if there are some problems, throws
error and denies the order. Otherwise the receipt is generated and the items are being prepared for shipping. If there are any items
out of stock, they are ordered and process continues after they are received. The process waits for the items to be delivered
(general shipping time) and sends to customer a satisfaction review. Customer has one week to fill the review, if it is filled within
the time span, it is processed and if he/she is not satisfied, customer support is notified to contact the customer and resolve the
issues.