New license process
DynaSoft
TechnicalSupport
Technical Support
Get necessary
information about
the request Asset management DB
Is the request
justified?
Check the asset
DB for license
Viable license found?
Assign found
license to
requestor
Send license to
requestor
Request successfully
solved mail sent
Revoke ticket
Revokation mail sent
Train user for
new software
Send documentation, provide one
to one training session or internal
video tutorials.
User, project name, target
hardware and additional
requirements on the
software.
Development
Development
New software requested
FinancesDepartment
Finances Department
Review economic
impact
Can we afford it?
Find best offer
Make order
Approval mail sent
Best offer
Revokation mail sent
Information request sent
1 day
Information received
Call the vendor
Cannot acquire mail sent
No offers Advise to find
alternative
Software Vendor
Adam Vaňko 445310 - PV207/01 - CZ group - This diagram represents process of the employee requesting a new software/lincense in the SW development company. First the
technical support checks for licenses in the asset management DB and if no viable licenses are found then the finance department is involved. They check if they can afford it and either
revoke the request or order it from the vendor.
HW02 addition:
User gets training as well as the license. We handle state when no offers for given software are found. We require additional information before making an order (via email and if there
is no response in 1 day, then we call the vendor).
Support terms, SLAs,
discounts.
Yes
Yes
No
No
Yes
Change license ownerAvailable licenses
No
Questions
Order
details
Order
confirmationRequired information
Missing message flow -1
Why there is swim-lane development when there is no task in it? -1
Result: 10