HW2
Customer/Trainee
Companyprovidestrainings
Coach
Coach
Prepare
materials for
new trainee
Train the
trainees
Not enough materials
Buy needed
materials
work & study
books, etc.
materials available?
Return Payment
to Trainee
Inform Trainee
about
cancelation
Customer&Financialdpt.
Customer & Financial dpt.
Training order received
Payment verified?
Type of training
Provide access
to training
Provide event
info
Training active
Training process Take the test
pass?
Certification
Printed
certificate
waterproof ink
Verify payment
Canceled order
Collection of
payment info
Timer for token
which will be valid
only for 5 min
5 min
credit card
attributes
time limit for test
Inform Trainee
90 min
Bank
Proces popisuje objednávku školenia u školiacej firmy.
Zákazník si objedná školenie, po úspešnej verifikácii platby sa podľa druhu školenia postupuje ďalej. Ak je školenie online, tak študent obdrží prístupové údaje ku kurzu, ktorý je uložený na stránkach školiacej
firmy.
Ak ide o kontaktné školenie, info o novom študentovi obdrží aj školiaci. Školenie prebehne, nasleduje test. Pokiaľ študent úspešne zvládne test, obdrží kvalitne vytlačený certifikát a tiež gratulačný e-mail o
úspešnom absolvovaní.
Katarína Palubová, 445585, CZECH Seminar group
Verifypayment
Verificationresponse
OnlineContact
Yes
Yes
Trainingorder
Paymentinfo
Congratulationmessage
No
e-mailwitheventinfo
email with access info
yes
no
Email with info about unsuccessful test
No
emailwithinfoaboutcancelation
Email with apology and info about training cancelation
Result: 12