PV207 BUSINESS PROCESS MANAGEMENT
FI MUNI spring 2020
30.3.2020 Dávid Kakiš, 487572
PV207/01CZECH
Brief summary
Process in this document demonstrates situation when customer, in our fictious
hotel, decides to place an order from a bar with room delivery.
In that case two roles will work with the system.
1. On the bartender side, its mandatory to handle stocks needed for beverage. Stocks
availability can sometimes result in error state, in that case there is possibility to replace
stocks with others without quality decrement. Also, some unexpected situation can
happen while preparing beverage, so we need a tool for broadcasting delay.
2. On the waiter side, system should be able to handle immediate payments as well as
increase of customer's final bill and also bonuses based on type of beverage will be
given.
Beverage delivery
Customer
Beveragedelivery
bartender
bartender
Prepare drink
After 15 minutes
Inform about delay
Inform about
cancellation
Record missing
stocks
Order cancelled
Check stocks
Stocks not available
Check for
alternatives
Alternatives avaiiable?
After 5 minutes
Cancel order
waiter
waiter
Add additional
strawberies
Order received
Check payment
type
Immediate payment?
Generate bill
Bill storage
Printed bill
Check beverage
type
Verify possible
bonus
Pack beverage
Beverage delivered
Increase final bill
Printed on
marketing paper
Read rule n.
289/2008 for
format required
Yes
No
Yes
No
Beverage
Beverage order
Yes
No
Delay information
Cancellation information
Champagne?
Result: 12