Guaranteed parcel delivery process
Guaranteedparceldeliveryprocess
Deliverymanagementsystem
Delivery management system
Order placed
Verify payment
Payment successful?
Payment unsuccessful
Store completed
order
Order database
Choose driver Load delivery
details
Delivery details
Driver database
Driver
Driver
Driver accepts delivery?
Pick up parcel
Drive to
recipient Call recipient
Is someone at the address?
Parcel delivered
Return to depot
Parcel returned
Customer
Bank Parcel recipient
Radek Václavek, 456268
Delivery management system receives a new delivery order from a customer of the parcel delivery company.
The delivery management system verifies the payment for the delivery order and if successful, the completed order is stored in the system and a driver is chosen for the new pending parcel delivery. If it is unsuccessful, the process ends and the customer is notified.
The driver must either accept or decline the delivery order. If he/she accepts, the driver has to pick up the parcel at his/her assigned depot. At the same time, the delivery management system also loads the delivery details into the driver’s portable computing device and notifies the recipient of upcoming
delivery. If the driver declines, the system notifies a different driver in the area.
The driver must drive to the delivery address. He/she then must call the recipient to confirm whether someone is there to pick up the parcel. If yes, the driver delivers the parcel. If not, the driver brings the parcel back to the depot and the recipient is notified that the parcel will be delivered later.
Yes
Deliveryorder
Verificationrequest
Verificationresponse
No
Yes
Recipient'sresponse
Informationrequest
No
Yes
No
Parcel
Paymentunsuccessfulnotification
Parcelreturnednotification
Deliverynotification
-1 here is missing user task where driver accepts/declines
Total result: 7 out of 8