Traview Application
Scenario
Imagine you would like to relax, hike or explore during your vacation and you want to leave the
planning to a travel agency. Vacation is the time for rest, not for dealing with problems.
Therefore, you expect the travel agency to take care of your needs and resolve any unexpected
issues for you. But choosing the right travel agency for you might be a challenge. Of course,
you choose mainly based on the offer but currently, there is no independent and complex review
system to help you make sure you can rely on the agency of your choice. At the moment you
can only ask your friends and family for their recommendations and do your online research but
there should be a better way! Independent review pages for other types of services already exist
e.g., for hotels, restaurants and many other businesses, but not for travel agencies.
Traview portal offers this useful service for travel agencies. It provides up-to-date information
on the insurance status of the agency and, more importantly, independent reviews. Travel
agencies are reviewed based on different aspects of the overall service. Except the overall
satisfaction, customers review the holiday representative, vacation seller, transport to and from
accommodation and destination, overall communication and trips offer. The platform is easy to
use by anyone as it doesn’t require any registration, so anyone can share their either good or
bad experience.
In order to attract the user’s attention, we would like to collaborate with travel agencies so that
they motivate their customers to write a review on our website after they travel with the agency.
The advantage for the agencies is that they receive feedback (what they should work on) and
they will be seen (provided they have good reviews) as trustworthy agencies, which should lead
to an increase in the number of their clients against those who don’t have this advantage.
Another special benefit can be placing travel agency advertisements, so while clients check
reviews on the agency, its offers are displayed to the clients at the same time.
Application demo
The application is available on https://cestovkarna.eu-de.cf.appdomain.cloud/. It consists of a
home page with a list of all the travel agencies registered in the Czech republic with their
insurance status and their overall rating. For each agency there is also a detailed view available,
displaying its average rating in every evaluated category, its address and the reviews written by
other users. From here, the user can also add their own review and thus help the community
make a more informed pick of a travel agency. The UI of the application can be seen on the last
page of the report in a dedicated chapter.
The visible frontend application is developed in ReactJS and deployed in the IBM Cloud. It
makes use of the following IBM Cloud services:
● Cloud Foundry
● SDK for Node.js
The backend application is developed using Django and hosted on Heroku:
https://cestovkarna.herokuapp.com/. It provides frontend with required data utilizing RESTful
APIs.
The open data containing the basic info about the travel agencies is taken directly from the site
of the Czech Ministry of Regional Development:
https://www.mmr.cz/cs/ministerstvo/cestovni-ruch/seznam-cestovnich-kancelari/seznam-cestovn
ich-kancelari?fbclid=IwAR3IVvjpIewK1EDKF90NAbxKrHoUUYuZzJk71Ff3N_sdt2EtnPY7q13Jc
00.
It is persisted in a PostgreSQL which is deployed on AWS:
database-1.crcdavfqt7ia.us-east-1.rds.amazonaws.com
Using the current prototype, page visitors can
1. view a list of travel agencies
2. search travel agencies by name
3. check travel agency detail with rating and reviews
4. write a new travel agency review
5. filter reviews by destination / travel type / rating
Future Possibilities
● Review rating (useful / not useful)
● More complex filters
● Authorized section for travel agency representatives with the possibility to comment on
the reviews or update contact details etc.
Our Team
● Ondřej Dacer – Backend Boy
● Michael Koudela – Frontend Fanatic
● Peter Šípoš – Cloud Champion
Special thanks to Zdena Faragulová
Business Model – Lean Canvas
Smart Service Canvas
Snapshots
Main page
Agencies with invalid insurance are reported
Agency detail with reviews
Review detail
New review form
.