BPM is not IT
BPM is mainly business
Business informatics (BI) is a discipline combining 
economics, economics of digitization, business 
administration, information technology (IT), and concepts of 
computer science. Business informatics centers around 
creating programming and equipment frameworks which 
ultimately provides the organization with effective operation 
based on information technology application.[1] The focus 
on programming and equipment boosts the value to the 
analysis of economics and information technology.
15+ years history
consultancy projects as business (process) analyst
10+ years lecturer
Business informatics (BI) is a discipline combining 
economics, economics of digitization, business 
administration, information technology (IT), and concepts of 
computer science. Business informatics centers around 
creating programming and equipment frameworks which 
ultimately provides the organization with effective operation 
based on information technology application.[1] The focus 
on programming and equipment boosts the value to the 
analysis of economics and information technology.
BPM is not IT
BPM is mainly business
15+ years history
consultancy projects as business (process) analyst
10+ years lecturer
Taylor ERP BPR BPMS
Taylor ERP BPR BPMS
Business (Process) Analyst
must understand business
Business analysis is the practice of enabling change in an enterprise by defining needs and recommending solutions 
that deliver value to stakeholders. Business analysis enables an enterprise to articulate needs and the rationale for 
change, and to design and describe solutions that can deliver value.
Business analysis is performed on a variety of initiatives within an enterprise. Initiatives may be strategic, tactical, or 
operational. Business analysis may be performed within the boundaries of a project or throughout enterprise 
evolution and continuous improvement. It can be used to understand the current state, to define the future state, and 
to determine the activities required to move from the current to the future state.
Business analysis can be performed from a diverse array of perspectives: agile, business intelligence, information 
technology, business architecture, and business process management.
You will function in this environment
What are the main process metrics?
What is the cost of a process?
Activity-​based costing (ABC) is a costing method that identifies activities 
in an organization and assigns the cost of each activity to all products 
and services according to the actual consumption by each. Therefore, 
this model assigns more indirect costs (overhead) into direct costs 
compared to conventional costing.
MPH_BUPA
Task 1 Task 2
Q&A
What are the main process metrics?
What is the cost of a process?