Homework 1
Michal Vanka (UČO 527386)
Process summary: An incident ticket comes from the customer. Customer
support must classify it and send it to either development team or do a live
support chat. The ticket can be an accident and an automated system decides if
that’s the case.
There should be some task
where the ticket is evaluated
(sender will probably not specify in
the message that it is mistake ticket)
-0.5
Result: 11.5