Hotel Reservation Process
HotelReservationSystemProcess
ReservationTeam
Reservation Team
Receives
Request
Confirms
the
Reservation
Terms
Agree to Reservation Terms
Send
Confirmation
email to
customer
24-hour deadline
Confirmation
email
Reservat
ion
Update
Reservation
Request Received
Reservation
Confirmed
Reservation not
confirmed
Email sentCustomer Request
Check
Room
Availability
Is Room Available?
Price
Check
Verify
Transaction
Transaction verified?
Reservation failed
Reservation
created
Confirmation email
Update
Reservation in
Hotel's Database
Reservation
Confirmed
Reservation Database Updated
ITTeam
IT Team
Notify IT Team
of Database
Error
IT Team Resolve error
Database Update Error
CustomerServiceTeam
Customer Service Team
Resolve
Customer
Issues
Reservation Changed
ExternalReservationTeam
External Reservation Team
Receives
Cancelled
Request
Cancellation timer
Cancellation Timer
set
Costumer
cancels
Reservation
cancellation handling
Cancel
Reservation
Cancellation
Confirmation
Confirmation Email
Customer
Bank
Customer sends reservation request
Yes
End Reservation Process
No
Yes
Receives email
Verificationrequest
VerificationResponse
No
Yes
Transactionfailednotification
No,RedirecttoCustomerService?
Cancels request
ConfirmationEmailNotification
Yes
No
Notifycustomer
Unnecessary
gateway-1
Here can be deadlock -1
Missing
outcoming flow
from the task -1
Wrong direction of
the sequence flow on
boundary event.-1 Missing message
flow
-1
This is not how even subprocess is modelled.
This will trigger another instance of the process. -1
Two outcoming flows
means parallel gateway-1
Result: 5