Service Systems Reference Model:
Diamond Path Framework  (2) (Diamond of Organization,
Diamond of Predictive Behavior)
PA116 – L10
(c) Zdenko Staníček, Sept 2010
OPVK_MU_EN_stred_2.jpg

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S
First part of S*R*O*D

3
Conceptual systems derived from the two Diamonds
… for Intelligent Service Systems
… based on duality of WHAT and HOW

4
DIAM_2_cognitive_elements
Duality of what to focus on
and how to manage it
Two fundamental
Diamonds
CONCEPTUAL  MODELS

5
DIAM_2_cognitive_elements
Duality of what to focus on
and how to manage it
Two fundamental
Diamonds
CONCEPTUAL  MODELS
WHAT ?
HOW ?

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MENTION

… and what about the USE ?
How can we use the MENTIONed models = modeling tools


Discussion
•Can we start to DO something to achieve reasonable results directly after the S-R ?
•What has to be done first?
•Have we some general pattern?
•How the pattern can be articulated?

Organization
•Let’s draw it on blackboard
•
•… and start with the central point of organization
•
•What to focus our attention on?

DIAM_3_Organization



We are organized.
How to spread our attention to act Effectively, Efficiently, and Sustainably?


Discussion
•What entities have to be focused?
•Is it possible to find a general pattern?
•How the pattern can be articulated?

Predictive Behavior
•Let’s draw it on blackboard or go through it in a “live model”
•
•… and start with the central point of predictive behavior
•
•… using the Diam2 …

DIAM_4_full_plus



D
O
USE
DIAM_3_Organization DIAM_4_full_plus

DIAM_2_cognitive_elements
R
S
D
O
DIAM_3_Organization DIAM_4_full_plus

Jeff Hawkins:

… To understand a system is more than try to understand its behavior; you have to understand its
construction.

DIAM_2_cognitive_elements
R
S
D
O
DIAM_3_Organization DIAM_4_full_plus