Final summary
Introduction to Service Science


Main topics to remember
•Service economy
•Service Dominant Logic
•Service system modelling
•Service environment and service cooperation
•Asymmetric information and its role in IT
•Software as a Service
•Basic of Diamond Path (4 diamonds)
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Service economy
•Product economy and basic consequences
•Development of service economy, why it is important
•Role of service in global economy
•Why everything is a service?

Service dominant logic
•Product dominant logic and its paradigm
•Service dominant logic basic paradigms
•SDL advanced paradigms
•What is value proposition?
•Difference in the role of customer in PDL and SDL
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Service system modelling
•Basic entities and their roles
•Provider
•Client (Customer)
•Target
•Relation among them
•Mention and use principle
•Role of time

Service environment
•How we build service environment
•Basic features of the environment
•Special cases of cooperation between service systems
•Cooperating service systems
•Dual service system

Asymmetric information
•Definition and differences
•Basic concepts and models
•Information about the price
•Information about the quality
•Auction models
•Moral hazard
•Role of IT in the Framework of Asymetric information
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Software as a Service
•Basic ideas, advantages and disadvantages
•How to communicate with managers
•Basic features, presented in SWOT

Diamond Path
•Concept of 4 diamonds
•See, Recognize, Organize, Do
•What are they good for?
•What do they describe.
•To know how to use them in service development

Exam
•Two parts
•5 closed question
•3 open question
•Special term (in special cases) – Friday December 16th
•Other terms will be open in  IS this Wednesday